UserVoice Academy

UserVoice Academy is a free library of guides from UserVoice, the AI-powered customer feedback platform for enterprise. The guides cover running a customer feedback program: capturing feedback, prioritizing it by revenue, and closing the loop with customers.

Yes. Every guide can be read here for free, and each one is available as a PDF by email, with a checklist and, for most guides, AI prompts.

No. The best practices and role guides apply to any feedback program. The product guides show how each step works in UserVoice.

Start with UserVoice at a Glance or The Feedback Program Maturity Model. If you’ve just signed up, Your First 30 Days with UserVoice is a week-by-week plan.

UserVoice is a customer intelligence platform that helps teams capture feedback from multiple sources, analyze and enrich it with customer and account context, and take action while keeping customers informed.

UserVoice connects customer feedback to account and CRM context so teams can evaluate demand by factors such as customer segment, account value, urgency, importance, and relevance instead of relying on raw vote totals alone.

Teams can move ideas through clear statuses, share roadmap context, communicate updates, and notify supporters when progress is made or a request ships.

The UserVoice agent answers plain-language questions about your feedback, ideas, accounts and users from your live UserVoice data. If your admin account has write access, it can also capture feedback, organize ideas, triage status and owners, and clean up duplicates, and nothing changes until you confirm. The UserVoice agent is included in our new modern plans.