Enterpret is an AI customer intelligence platform that analyzes feedback from support, sales, and review channels. UserVoice pairs AI analysis with the customer-facing side — a feedback portal, votes, a public roadmap, and revenue-based prioritization — so you can act on what you learn and tell customers about it.
When five people at the same account ask for the same thing, that's one signal — not five tickets. UserVoice links every request to the account behind it, merges duplicates into one theme, and weights it by revenue, so the top of your list is always the right one. Enterpret focuses on analyzing feedback that arrives through other tools; UserVoice also gives you a customer feedback portal where customers submit and vote on ideas directly.
Customers submit ideas, vote, and follow status updates in a branded portal — feedback you collect directly, not only feedback you mine from tickets.
Publish a roadmap and send status updates to everyone who asked, so customers see their feedback turn into product.
Every request is tied to the account behind it and weighted by revenue, so roadmap calls start from business impact, with AI theme and sentiment analysis built in. The deciding factor is usually how far each goes on feature request management.
| Capability | UserVoice | Enterpret |
|---|---|---|
| Unified feedback from every channel | Surveys, support, sales, in-app, reviews | Core strength — support, sales, reviews |
| AI theme & sentiment analysis | Included | Included (Adaptive Taxonomy) |
| Chat with AI about your feedback data | Included | Included (AI Insights) |
| Feedback portal, voting & public roadmap | Included | Analyzes feedback collected elsewhere |
| Revenue & account-based scoring | Included | Links feedback to segments and LTV |
| Enterprise security (SSO, SOC 2 Type II) | Included | Confirm with vendor |
| Starting price | Scales with feedback volume | Contact vendor |
Competitor information is general guidance only — confirm current plans and pricing directly with the vendor.
Enterpret and UserVoice overlap most on AI analysis: both group feedback into themes, track sentiment, and let you ask questions of your data in plain language. The difference is where each starts. Enterpret is built to analyze feedback that already lives in your support, sales, and review tools. UserVoice also runs the customer-facing side — collecting ideas and votes directly, prioritizing them by revenue, and publishing a roadmap so customers see progress.
If your main goal is mining large volumes of support tickets, sales calls, and reviews for trends, Enterpret is a strong fit. If you need a feedback program customers can take part in — a portal, voting, a public roadmap, and revenue-weighted priorities — UserVoice is built for that, and it works alongside the analytics tools you already have. Both belong to the wider customer feedback software category.
Moving from Enterpret doesn't mean starting over. Your feedback still lives in the tools Enterpret reads from, so UserVoice can pick up from the same sources, and our CSV importers bring over your history with its original dates. Our onboarding team can help with the move. Read the import guide.
Connect the support, sales, and collaboration tools Enterpret was reading from — Zendesk, Salesforce, Slack, Microsoft Teams — so new feedback keeps flowing in.
Bring over past requests and feedback from CSV with their descriptions, categories, original dates, and the customers who raised them — up to 50,000 rows per file.
Load user and account traits from Salesforce, a CSV, or the API so every request is weighted by the revenue behind it, then connect Jira to push priorities to engineering.
See how UserVoice stacks up against every alternative teams usually consider. Another AI-first option teams weigh is UserVoice vs Unwrap.ai.
AI analysis plus a feedback loop your customers can see.
If you want AI analysis plus a feedback program customers take part in — a portal for ideas and votes, revenue-based prioritization, and a public roadmap — UserVoice is built for that. Enterpret is focused on analyzing large volumes of feedback from support, sales, and review channels.
UserVoice pricing scales with your feedback volume and integrations rather than charging per seat; book a demo for a quote tailored to your team. Confirm Enterpret's current plans directly with their team, as pricing and packaging can change.
Yes. Connect the same sources Enterpret reads from, and import historical requests and feedback from CSV, up to 50,000 rows per file. Our onboarding team can help with the import as part of getting started.
Yes. Some teams keep an analytics tool for mining support tickets and reviews, and use UserVoice for the customer-facing side — collecting ideas, prioritizing them by revenue, and updating customers — connected to Slack, Jira, Zendesk, and Salesforce.
Yes. SSO, role-based access, and SOC 2 Type II certification are part of the core product, so security review is straightforward during procurement.
Yes — start with a 30-day trial. Book a demo and we'll set it up for your team.
