Give your team the fastest path to customer confidence
You want to keep customers happy. Earn their trust back by replacing your clunky feedback process with software that’s designed to help you listen, report back, and base product releases on customer input. Only with UserVoice.
Engage
Gather input from customers, increase internal transparency, then prove you listened with statuses, direct responses, and more.
Prioritize
Win customer confidence, conduct analysis, and build a roadmap that prioritizes customer needs.
Enterprise
Calm team chaos and increase customer confidence. Built to scale across complex organizations with priority support.
Engage
Gather input from customers, increase internal transparency, then prove you listened with statuses, direct responses, and more.
Prioritize
Win customer confidence, conduct analysis, and build a roadmap that prioritizes customer needs.
Enterprise
Calm team chaos and increase customer confidence. Built to scale across complex organizations with priority support.
Compare all plan features
Engage
Prioritize
Enterprise
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Win customer trust with additional capabilities
Add-ons are available with any plan. Add customer context and speed up time to insights and understanding with extra AI and integration features.
AI Idea Insights
Get a quick summary of each idea so you can respond faster and show customers you heard them, rebuilding trust with transparent decisions.
Full Story Connection
Link feedback to Full Story session replays so you can see what happened before, during and after a customer provided feedback.
AI Theme Detection
Understand customer ideas in seconds. Select ideas, then get an auto-analysis of broad themes across them. Dig into themes based on segmentation data to get a clear understanding of what customers are asking for.
Gainsight 360 Connection
Capturing feedback and keeping customers updated has never been so easy. Grab customer ideas from the Gainsight platform, then get automatic feedback status updates linked to customer accounts in Gainsight.
Close the loop and restore goodwill with a feedback tool your customers will love
Improved Customer Trust
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“I wanted both Customer Success and Product to use UserVoice so customers feel heard, like, ‘Oh, she actually did put my input somewhere. She wasn’t just saying it to get me off the phone.’”
Alicia Bryan, Head of Customer Success, Ribbiot
“When we complete a feature and it’s deployed to production, we wanted to be able to come back to customers and say, ‘We did receive your idea. We prioritized it. It made it to development and it's now in production.’ With UserVoice, we are now able to close the loop on for our customers.”
Charles Saad, Product Manager, IHG Hotels and Resorts
“When we complete a feature and it’s deployed to production, we wanted to be able to come back to customers and say, ‘We did receive your idea. We prioritized it. It made it to development and it's now in production.’ With UserVoice, we are now able to close the loop on for our customers.”
Charles Saad, Product Manager, IHG Hotels and Resorts
Yes, UserVoice will help your customers trust you again
And other frequently asked questions.
Will UserVoice actually help rebuild trust with our customers?
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Yes, because it helps you close the loop consistently. In fact, users who participate in feedback programs are 20% more likely to become promoters. UserVoice makes it easy to invite input, show progress, and respond directly. Customers see their request was received, considered, and acted on, which reduces their "black hole" perception and improves NPS. Teams sometimes pair this with simple SLAs so trust-building is predictable.
Will my product team actually use UserVoice?
Yes. UserVoice prevents feedback from becoming just noise. It de-duplicates ideas, aggregates feedback, and automatically pulls customer data that lets PMs segment and weigh an idea's impact. Plus,
How long does onboarding take?
Most teams launch in 4-6 weeks. Technical setup takes about 1-2 weeks. The following weeks focus on getting the team set up for success and acclimated to UserVoice. We'll create a success plan, build UserVoice into your current product management flow, and train your people.
Onboarding is guided by a dedicated CSM and backed by 20 years of experience helping teams build feedback programs that build customer trust. Professional services are also available to help you set up a successful feedback program.
I want to migrate customer feedback from our old platform. Do you help with that?
Yes. We provide bulk import via CSV/API. For more complex cases, our Technical Success team can handle the heavy lifting so you don’t have to. Plus, your team will have the support of our team - from setup, onboarding, and beyond - to ensure your customer feedback program is a success.
Do you offer a trial?
Yes, free trials are available. Book a demo and we’ll set you up with a workspace so your team can try UserVoice hands-on for 30 days.
What support is available after onboarding?
You’ll continue working with the CSM who onboarded you, backed by our Technical Success team. We provide ongoing support for troubleshooting and bug escalation. The team also helps with data imports, integrations, and training. You'll receive Tier 1 support focused on helping you strengthen customer trust.
