Simple plans. Unlimited feedback.

Yes, because it helps you close the loop consistently. In fact, users who participate in feedback programs are 20% more likely to become promoters. UserVoice makes it easy to invite input, show progress, and respond directly. Customers see their request was received, considered, and acted on, which reduces their "black hole" perception and improves NPS. Teams sometimes pair this with simple SLAs so trust-building is predictable.

Yes. UserVoice prevents feedback from becoming just noise. It de-duplicates ideas, aggregates feedback, and automatically pulls customer data that lets PMs segment and weigh an idea's impact.

Most teams launch in 4-6 weeks. Technical setup takes about 1-2 weeks, and the following weeks focus on getting your team set up and comfortable in UserVoice.

How you get there depends on your plan: Launch is self-guided with our help center docs, Business starts with a guided kickoff call, and Enterprise gets an onboarding plan with a dedicated CSM, backed by our experience helping teams build feedback programs since 2008. Professional services are also available to help you set up a successful feedback program.

Yes. We provide bulk import via CSV/API. For more complex cases, our Technical Success team can handle the heavy lifting so you don’t have to. Plus, our team is with you through setup, onboarding, and beyond to make sure your customer feedback program is a success.

Yes, free trials are available. Book a demo and we’ll set you up with a workspace so your team can try UserVoice hands-on for 30 days.

Every plan is backed by our Technical Success team, with ongoing support for troubleshooting and bug escalation, plus help with data imports, integrations, and training. Launch includes standard support, and Business and Enterprise get priority support. On Business you also work with our customer success team and get an annual business review. On Enterprise you keep the dedicated CSM who onboarded you, with quarterly business reviews.