Solutions · Feature Request Management

Feature request management, from first vote to shipped

Track every feature request through one clear lifecycle (submitted, planned, in progress, shipped) so customers and your team always know where things stand.

A UserVoice roadmap kanban view with columns for backlog, shaping, ready, in progress, and shipped
How it works

From backlog chaos to a roadmap you can defend

01
Submit & vote
Customers and teammates submit and upvote requests from your portal, in-app widget, or Slack, and duplicates merge automatically.
02
Plan
Move requests through a clear status pipeline and set a public roadmap your team can actually commit to.
03
Ship & notify
Mark a request shipped and everyone who voted for it hears about it automatically. Requests usually arrive through a customer feedback portal before they reach your queue.
Customer intelligence

Every feature request counted once, ranked by revenue

When five customers request the same feature, that's one signal, not five tickets. UserVoice links every request to the account behind it, merges duplicates, and weights it by revenue, so your roadmap is always prioritized. Earlier-stage concepts are better served by idea management software.

3 people at Acme Co ask separately
"We need SAML/SSO" · 1 vote
"Add single sign-on" · 1 vote
"SSO please, blocking our renewal" · 1 vote
Linked by account, merged into one theme
SSO for enterprise login
Counted once, prioritized right
Acme Co · $84k ARR3 people, 1 count
What you get

Everything you need to manage feature requests end to end

A clear status pipeline
Move requests from Under Review to Planned, In Progress, and Shipped, so nothing sits in limbo.
Automatic deduplication
Similar requests merge into one item by AI, so vote counts reflect real demand instead of noise.
A roadmap customers can see
Publish what's planned and in progress without writing a single status update.
Automatic close-the-loop
Every voter gets notified the moment their request ships, with no manual follow-up.

Decide what to build with data, not the loudest voice

Every request is scored the same way automatically, so prioritization holds up in the roadmap review. Requests are one input to the broader product feedback software.
Revenue
See which requests come from your highest-value accounts, and weight the roadmap accordingly.
Urgency
Know which requests are blocking renewals or driving churn risk before they become a crisis.
Importance
Separate the requests that shape your long-term product from this week's noise.
Relevance
Keep the roadmap aligned to where your product strategy is actually headed.
Since 2008
helping teams build feedback programs
30-day
trial to get your team started
SOC 2 Type II
Certified, out of the box

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Integrations

UserVoice works out-of-the-box with what you already use

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Feature request management: your questions, answered

What is feature request management software?

Feature request management software captures every feature request, merges duplicates, and moves each one through a clear status (submitted, planned, in progress, shipped) so your team and customers always know what's next.

How is this different from a spreadsheet or Trello board?

A spreadsheet holds requests; it doesn't score them, merge duplicates, or notify anyone when something ships. UserVoice does all three automatically.

Can customers vote on feature requests?

Yes. Customers upvote requests from your feedback portal or in-app widget, and vote counts roll up automatically as duplicates are merged.

Can I publish a public roadmap?

Yes. Share what's planned, in progress, and shipped without writing a single status update.

How much does feature request management software like UserVoice cost?

UserVoice offers three new modern plans: Launch, Business and Enterprise, starting at $12,000/yr. Only full-access admins count toward your plan, and feedback, portal users and view-only admins are unlimited. See the pricing page for what each plan includes, or book a demo for a quote.

Do you offer a trial?

Yes, free trials are available. Book a demo and we'll set you up with a workspace so your team can try UserVoice hands-on for 30 days.

Stop letting good ideas get lost in a spreadsheet.

Get a free 30-day trial after your demo, see your own customer feedback in a real account.

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