Know what every account asked for before the renewal, capture feedback from the tools you already work in, and tell customers when something changes.
Audit log export is Planned and SCIM provisioning is Under review. Both came up in their last business review.
Requests disappear into product backlogs, CSMs chase updates, and a hard renewal is often the first sign that an important request waited too long.
What a customer asked for lives in a call note or an email, with no idea, no status and no way to follow it.
CSMs ask product what happened to each request, one account at a time.
The important request that waited too long shows up at the renewal, when it's too late to act.
Add a customer's words to the right idea in seconds, from email, Salesforce, a call note, a ticket or a channel. Capture on the existing idea when there is one, so demand adds up instead of splitting.
Filter the Idea Status Board by any account to see every idea it asked for or supports, in columns by status. Account pages show the account's users, ideas, revenue and linked features in one place.
Salesforce or HubSpot sync brings plan, segment, revenue and custom fields such as a renewal date into UserVoice. A quarter before renewal, ask the agent which open ideas the account rated Critical, and bring them to product with the account's revenue attached.
UserVoice agentSeven accounts renew in the next 90 days with ideas under review. Northwind and Globex each have a Critical request open.
Showing a customer the idea they asked for, now completed, does more for trust than any adoption report.
When an idea you captured changes status, the customer gets an email and so do you.
Ask which ideas an account supported that shipped in the last year, and lead the review with them.
Feedback captured with the account and its revenue carries weight when product plans the next quarter.
The UserVoice agent answers in the admin console with tables you can sort, open and save. With UserVoice MCP, ask the same questions from MCP clients that support remote servers and OAuth, including Claude, ChatGPT and Codex.
Capture what the customer asked for, in their words, on the right idea.
Filter the Idea Status Board by the account and sort its ideas into delivered, in progress, being considered and not planned.
Ask the agent which open ideas the account rated Critical, and bring them to product.
Rated 4.5 out of 5 on G2 from more than 240 reviews.
UserVoice helps us turn customer feedback into shared intelligence across the business. As more teams engage, we get stronger insights, better analytics, and real momentum toward embedding the customer voice into our decision-making.
Ariana Newton
We can quickly surface a complete, data-backed view of every client interaction (questions, feedback, and responses) and turn that into clear insights for renewals. It shows customers we’re listening and acting on what they tell us.
Kathryn Doebler
There are a lot of problems to solve out there, and spending time on something that isn’t the most impactful for our users is heartbreaking. UserVoice challenges me to look at the overall picture of the struggles that our customers as a whole.
Megan Fangmeyer
Capture from the tools your team lives in, with account context from your CRM.
Browser extension
Slack
Microsoft Teams
Zendesk
Salesforce
HubSpot
Gainsight (add-on)
Claude
ChatGPTCodexWe run UserVoice on UserVoice. Share an idea on our own feedback portal.
Before every customer call I pull up the account's ideas on the Idea Status Board, so I know what shipped, what is planned and what is still open. When an idea I captured moves, the customer and I both hear about it, and I don't have to chase product for an update.
CSMs capture what each account asks for on the right idea, see every account's requests on the Idea Status Board, flag what matters before a renewal, and get an email when an idea they captured changes, so they can tell the customer without chasing product.
Yes. The browser extension captures from email, Salesforce and call notes, the Zendesk ticket sidebar links a request to an idea with the requester attached, and the Slack and Microsoft Teams apps send a message to an idea with a link back.
Yes. When an idea's public status changes, everyone subscribed to it gets an email with the status message, including customers whose feedback a CSM captured. The CSM who captured it is notified too.
Yes. Flag an idea as important to an account, with a reason only your team sees. Importance shows up next to votes, accounts and revenue when product prioritizes.
Yes. Gainsight is available as an add-on on any plan. When it is configured, the UserVoice agent can surface health scores, stage and renewal dates alongside an account's ideas.
Plans start at $12,000 a year on Launch, and Salesforce, HubSpot, Slack and Microsoft Teams are included on every plan. Feedback, portal users and view-only admins are unlimited, and only full-access admins count toward your plan. You get a free 30-day trial after your demo.
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