Support tickets, reviews, surveys, sales calls — UserVoice pulls every piece of customer feedback into one place, tags it automatically, and shows your whole team what to act on first.
Every piece of feedback from support tickets, surveys, reviews, and your in-app widget lands in one inbox, tagged by source automatically.
Sentiment and themes surface automatically, so patterns show up before they show up in your churn numbers.
Route each piece of feedback to the right team and follow up with the customer automatically once it's resolved.
When five customers send the same feedback, that's one signal — not five tickets. UserVoice links every piece of feedback to the account behind it, merges duplicates into one theme, and weights it by revenue, so your team acts on what matters most.
Support tickets, NPS surveys, reviews, and in-app feedback all feed the same queue, already sorted by source.
Every piece of feedback is tagged by sentiment and topic on arrival, so trends are visible without reading every line.
Reply to customers from the same thread you triage in, and notify them automatically once it's resolved.
Shareable dashboards turn raw feedback into a view leadership can act on, no export required.
The same feedback, useful to everyone who needs it — no more re-explaining the same complaint in four different tools.
Escalate the right tickets and see whether an issue is a one-off or the start of a trend.
Feed validated, de-duplicated requests straight into the roadmap, with the customer's own words attached.
Spot at-risk accounts from sentiment before the renewal conversation, not during it.
Surface the feature gaps costing you deals, backed by real customer language instead of a hunch.
See how UserVoice compares to the alternatives teams evaluate most often.
Turn scattered feedback into a shared, prioritized view your whole company can act on.
Customer feedback software collects feedback from every channel — support tickets, surveys, reviews, in-app — into one place, then adds sentiment, tagging, and routing so teams can act on it instead of just filing it away.
A survey tool captures answers to questions you ask. UserVoice also captures the feedback customers give you unprompted — in tickets, reviews, and conversations — and connects all of it to the same customer and account record.
Yes. Everyone works from the same tagged, de-duplicated feed, so a ticket, a survey response, and an in-app request about the same issue don't get triaged three separate times.
UserVoice works out-of-the-box with Slack, Jira, Zendesk, Salesforce, and more, so feedback shows up where your team already works.
UserVoice pricing scales with your feedback volume and integrations rather than charging per seat. Book a demo and we'll put together a quote tailored to your team's size and use case.
Yes — start with a 30-day trial. Book a demo and we'll set it up for your team.
