AI customer feedback analysis that streamlines every piece of input into actual insights — UserVoice reads free-text feedback, scores sentiment, and clusters by theme automatically, so you see what customers mean, not just what they typed.
Every survey response, review, support ticket, and open-text answer flows into UserVoice as it comes in.
AI reads each piece of feedback for theme and sentiment, in context, across every language your customers write in.
See the themes driving satisfaction and churn, ranked by volume and account value, without reading a single spreadsheet.
When five people mention the same problem, AI groups the language — but UserVoice goes further: every mention is linked to the account behind it and weighted by revenue, so the themes that rise to the top are the ones that matter most.
Ask questions in plain language — "what are our enterprise accounts asking for this quarter?" — and get an answer drawn from your own feedback, without building a report or exporting a spreadsheet.
Free-text feedback is grouped into themes automatically, so ten ways of saying the same thing become one insight.
Analysis runs across dozens of languages, so global feedback rolls up into one view.
AI does the reading so your team can spend its time on the deciding.
See feedback grouped by what it's actually about, not by which channel it came from.
Know whether customers are frustrated, neutral, or delighted about any given theme.
Weigh a theme by how many customers raised it, not by who raised it loudest.
Watch sentiment move release over release, so you catch problems while they're still small.
See how UserVoice compares to the alternatives teams evaluate most often.
Let AI surface the themes that matter, so your team can spend its time deciding, not sorting.
AI customer feedback analysis reads open-text feedback — reviews, survey responses, support tickets — and automatically identifies themes and sentiment, instead of requiring someone to read and tag it by hand.
Both, and more. UserVoice analyzes feedback from surveys, support tickets, sales calls, reviews, and in-app widgets in one system.
Sentiment is scored in context, not just by keyword, and continually reviewed against real outcomes so it improves over time.
Yes, theme and sentiment analysis run across dozens of languages, so global feedback rolls up into one view.
UserVoice pricing scales with your feedback volume and integrations rather than charging per seat. Book a demo and we'll put together a quote tailored to your team's size and use case.
Yes — start with a 30-day trial. Book a demo and we'll set it up for your team.
