AI Customer Feedback Analysis

How it works

From raw feedback to a clear signal

Ingest

Feedback from your portal, in-app widget, feedback extension and Slack comes together in UserVoice, and past history comes in by CSV import. Those channels are unified by UserVoice's customer feedback software.

Analyze

AI reads each piece of feedback for theme and sentiment, in context, across every language your customers write in.

Surface

See the themes driving satisfaction and churn, ranked by volume and account value, without reading a single spreadsheet. At portfolio scale that becomes enterprise feedback management.

Customer intelligence

AI groups it, revenue ranks it

When five people mention the same problem, AI groups the language, but UserVoice goes further: every mention is linked to the account behind it and weighted by revenue, so the themes that rise to the top are the ones that matter most. Analysis like this is the engine behind voice of the customer software.

3 people at Acme Co ask separately

"We need SAML/SSO" · 1 vote

"Add single sign-on" · 1 vote

"SSO please, blocking our renewal" · 1 vote

Linked by account, merged into one theme

SSO for enterprise login

Counted once, prioritized right

Acme Co · $84k ARR3 people, 1 count

What you get

Everything you need to turn raw feedback into a clear signal

Ask the UserVoice agent about your data

Ask questions in plain language, "what are our enterprise accounts asking for this quarter?", and get an answer drawn from your own feedback, without building a report or exporting a spreadsheet. The UserVoice agent is included in our new modern plans.

Theme clustering

Free-text feedback is grouped into themes automatically, so ten ways of saying the same thing become one insight.

Multilingual by default

Analysis runs across dozens of languages, so global feedback rolls up into one view.

From raw feedback to a clear signal, automatically

AI does the reading so your team can spend its time on the deciding.

Theme

See feedback grouped by what it's actually about, not by which channel it came from.

Sentiment

Know which feedback is most urgent, with every item rated on a 1 to 5 urgency scale.

Volume

Weigh a theme by how many customers raised it, not by who raised it loudest.

Trend

Watch sentiment move release over release, so you catch problems while they're still small.

Since 2008

helping teams build feedback programs

30-day

trial to get your team started

SOC 2 Type II

Certified, out of the box

Comparing AI feedback analysis tools?

See how UserVoice compares to the alternatives teams evaluate most often.

All UserVoice alternatives UserVoice vs Pendo UserVoice vs Productboard

Integrations

UserVoice works out-of-the-box with what you already use

Explore Integrations

AI customer feedback analysis: your questions, answered

What is AI customer feedback analysis?

AI customer feedback analysis reads open-text feedback (reviews, survey responses, support tickets) and automatically identifies themes and sentiment, instead of requiring someone to read and tag it by hand.

Does it work across support tickets and surveys, or just one channel?

UserVoice analyzes feedback from your portal, in-app widget, feedback extension and Slack in one system, and you can import past feedback by CSV.

How accurate is the sentiment scoring?

Sentiment is scored in context, not just by keyword, and continually reviewed against real outcomes so it improves over time.

Can it analyze feedback in languages other than English?

Yes, theme and sentiment analysis run across dozens of languages, so global feedback rolls up into one view.

How much does AI customer feedback analysis cost?

UserVoice offers three new modern plans: Launch, Business and Enterprise, starting at $12,000/yr. Only full-access admins count toward your plan, and feedback, portal users and view-only admins are unlimited. See the pricing page for what each plan includes, or book a demo for a quote.

Do you offer a trial?

Yes, free trials are available. Book a demo and we'll set you up with a workspace so your team can try UserVoice hands-on for 30 days.

Stop reading feedback one row at a time.

Get a free 30-day trial after your demo, see your own customer feedback in a real account.

Book a demo

AI-powered customer feedback analysis that reads between the lines