From your portal, in-app widget, Slack and customer-facing teams, UserVoice brings customer feedback into one place, tags it automatically, and shows your whole team what to act on first.
When five customers send the same feedback, that's one signal, not five tickets. UserVoice links every piece of feedback to the account behind it, merges duplicates into one theme, and weights it by revenue, so your team acts on what matters most. Product teams often narrow this to product feedback software focused on the roadmap.
Customer feedback software collects feedback from every channel (support tickets, surveys, reviews, in-app) into one place, then adds sentiment, tagging, and routing so teams can act on it instead of just filing it away.
A survey tool captures answers to questions you ask. UserVoice also captures the feedback customers give you unprompted (in tickets, reviews, and conversations) and connects all of it to the same customer and account record.
Yes. Everyone works from the same tagged, de-duplicated feed, so a ticket, a survey response, and an in-app request about the same issue don't get triaged three separate times.
UserVoice works out-of-the-box with Slack, Jira, Zendesk, Salesforce, and more, so feedback shows up where your team already works.
UserVoice offers three new modern plans: Launch, Business and Enterprise, starting at $12,000/yr. Only full-access admins count toward your plan, and feedback, portal users and view-only admins are unlimited. See the pricing page for what each plan includes, or book a demo for a quote.
Yes, free trials are available. Book a demo and we'll set you up with a workspace so your team can try UserVoice hands-on for 30 days.
Turn scattered feedback into a shared, prioritized view your whole company can act on.
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