Why invest in customer intelligence?

Customer intelligence helps identify revenue opportunities that directly influence growth, spot urgent problems that create risk or cost, focus on what shapes long-term product strategy, and choose opportunities aligned with customer needs and company direction.

How does Uservoice turn input into insight?

Uservoice uses AI Idea Insights to automatically summarize feedback, Indexing to rank ideas by customer impact and revenue, Theme Detection to identify emerging patterns, Segments to analyze feedback by customer type, Data Enrichment to attach user and revenue data, and Data Integration to centralize feedback from all sources.

How does customer intelligence support executive decisions?

Customer intelligence helps avoid building the wrong thing by validating decisions with real customer demand, aligns teams around a single source of truth for what customers need most, and helps prioritize next steps based on initiatives that drive the greatest customer and business value.

Customer Intelligence Explained | Uservoice Customer Intelligence

Ian Jackson

B2B S&T Company

Revenue

Identify opportunities that directly influence growth and expand revenue.

Urgency

Spot the problems that can’t wait. Understand where delays create risk or cost.

Importance

Focus on what will shape your product long-term strategy.

Relevance

Choose opportunities aligned with customer needs and company direction.

Make confident decisions.
Reduce risk.
Align the business.

Customer intelligence turns customer feedback into a strategic advantage. It connects what customers say with what drives business impact so leaders can invest with clarity, not assumptions.

Uservoice transforms fragmented feedback into a single, trusted source of insight. Instead of relying on anecdotes or the loudest voice in the room, leadership can see verified demand, clear priorities, and the customer impact behind every decision.

How Uservoice turns input into insight

AI Idea Insights

Automatically summarize and surface the most important ideas across all feedback.

Indexing

Uservoice helps rank ideas by real customer impact, revenue, demand, and more.

Theme Detection

Detect emerging patterns and recurring themes across customer submissions.

Segments

Analyze feedback by customer type, plan, or account to understand demand.

Data Enrichment

Attach user, account, and revenue data to every idea automatically.

Data Integration

Pull feedback from all your tools and data sources into one centralized system.

Built to support executive decisions

Avoid building the wrong thing

Validate decisions with real customer demand. See patterns early and avoid building the wrong thing.

Align teams around a single source of truth

Create a shared source of truth that keeps teams aligned around what customers need most.

Prioritize your next steps based on impact

Focus on initiatives that drive the greatest customer and business value.

Uservoice helps us turn customer feedback into shared intelligence across the business. As more teams engage, we get stronger insights, better analytics, and real momentum toward embedding the customer voice into our decision-making.

Ariana Newton

Product Operations Manager @ Optimizely

We can quickly surface a complete, data-backed view of every client interaction—questions, feedback, and responses—and turn that into clear insights for renewals. It shows customers we’re listening and acting on what they tell us.

Kathryn Doebler

Director of Product Operations @ Freewheel

There are a lot of problems to solve out there, and spending time on something that isn’t the most impactful for our users is heartbreaking. Uservoice challenges me to look at the overall picture of the struggles that our customers as a whole.

Megan Fangmeyer

Product Manager @ Facts

Get clear on what matters

Turn scattered user data into meaningful customer intelligence, guiding smarter decisions and creating a better product.

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Integrations

Uservoice works out-of-the-box with what you already use

Explore Integrations

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