01 · Capture feedback

Capture feedback wherever customers share it

Give customers a clear place to share ideas. Give your teams fast ways to record what they hear. UserVoice brings every input into one structured feedback program with the customer and account still attached.

Talk to an expert See how it works

One platform for product, customer success, and revenue teams.

Feedback in, context intactIllustrative

Portal

Idea + vote

In-app

Product moment

Team

Customer call

New feedback record

Role-based workspace controls

Customers need more control over guest access and admin permissions.

Northfield LabsEnterpriseChrome

The complete feedback loop

Capture the feedback. Create the signal. Act while it matters

Capture feedback

Meet customers wherever they share it.

Analyze and understand

Turn raw feedback into signal with context and impact.

Take action

Prioritize, communicate, and close the loop.

What to expect

Make it easy to speak up. Make every response useful

Feedback should not lose meaning when it moves from a conversation into software. Capture requests with true customer context to support the next decision.

Customers get a clear portal to submit feedback

Portals that match your brand, and in-product entry points make it easy to submit, vote, comment, and follow progress.

Teams capture what they hear

Sales, success, and support teams record feedback from the conversations already happening on support tickets, sales calls, and in-platform.

Context stays connected

Keep the source, customer, account, and relevant business context attached from intake onward.

A customer feedback portal

Give your customers a place to provide feedback

Create an organized, branded destination where customers can share ideas and see what others are asking for.

Submit ideas without starting a support ticket
Vote and comment on existing requests
Follow idea status as work moves forward

Explore the feedback portal →

Acme IdeasIllustrative example

All ideasMy feedbackUnder reviewPlannedShipped

Search or share an idea…

votes

Add SAML single sign-on

Make access easier for enterprise teams.

Under review

votes

Custom report exports

Schedule exports by segment and account.

Planned

Acme workspaceIllustrative example

Acme

Overview

Projects

Team

Feedback

Share product feedback

What would help you work better?

Open feedback portal →Send

In the moment

Collect feedback inside your product

Reduce the distance between the experience and the response. Give authenticated users a direct path to your feedback program while the need is fresh.

Invite feedback from the product experience
Preserve the user and account behind the request
Route submissions into the same governed workspace

See in-app feedback →

Team capture

Turn your conversations into usable feedback

Add feedback directly from where it’s happening. Help customer-facing teams record what they hear without stripping away who said it or why it matters.

Capture feedback from anywhere in the browser with Chrome
Add feedback from real conversations on Slack
Import your existing useful feedback history from CSV

Explore product feedback →

SFSalesforce noteIllustrative example

Renewal call with Northfield Labs

“Guest access is too broad for enterprise teams — we need different roles for admins and project owners.”

Add feedbackChrome extension

Guest access controls

Customer

Jamie Chen · Northfield Labs

Context

Enterprise renewal · Chrome capture

Save feedback

Feedback recordIllustrative example

More control for workspace admins

Customer

Jamie Chen

Northfield Labs

Account

Enterprise

Strategic segment

Source

Chrome

Renewal conversation

Related ideaAccess controls28 linked records

Structured from the start

Keep every request ready for analysis

A clean feedback record gives teams more than a quote. It creates a reliable starting point for understanding patterns, demand, and impact.

Keep customer and source context attached
Bring related requests together
Move from isolated asks to organized demand

Explore feature requests →

What teams need to know

How can customers submit feedback?

Customers can share ideas through a branded feedback portal and through configured in-product feedback experiences.

Can customer-facing teams add feedback?

Yes. Teams can capture feedback from customer conversations using supported workflows such as the Chrome extension and Slack.

Can we bring existing feedback into UserVoice?

UserVoice supports importing feedback data by CSV so teams can start with useful history instead of an empty workspace.

What happens after feedback is captured?

The next step is to group related input, investigate themes, and add customer and business context so teams can understand what matters.

What is UserVoice?

UserVoice is a customer intelligence platform that helps teams capture feedback from multiple sources, analyze and enrich it with customer and account context, and take action while keeping customers informed.

Is UserVoice SOC 2 and GDPR compliant?

Yes. UserVoice is SOC 2 Type 2 certified and GDPR compliant, and builds to WCAG accessibility standards, so security and compliance teams can approve it with confidence.