Integrations
/
MCP and AI assistants
AI & developer
Claude, ChatGPT and Codex

UserVoice MCP for customer feedback and account evidence

Connect Claude, ChatGPT or Codex to UserVoice to search customer feedback, inspect accounts and review the records behind an answer. The assistant works with the same permissions as the admin account you sign in with.

How it connects
1
Your question
Group open ideas by category
2
UserVoice MCP
Authorized read and write tools
3
Your review
Check the evidence before acting
MCP clients
Including Claude, ChatGPT and Codex
OAuth 2.1
With PKCE and CIMD
Modern plans
Where MCP is included

Your feedback data, in the assistant you use

01

Ask about your data

Query ideas, accounts and users, inspect idea details or aggregate ideas to investigate demand.
02

Move from analysis to action

Write tools can create ideas and feedback, update labels or owners, and link ideas to Jira issues or Azure DevOps work items.
03

Authorize each person

Each person signs in with their own UserVoice account. Adding the connector does not give teammates access.
A good fit for
Teams that want their AI assistant to work with UserVoice feedback and account evidence.

Use your customer feedback in Claude, ChatGPT or Codex

Each role asks different questions of the same customer feedback. These are starting points you can paste into your assistant once the UserVoice MCP is connected.

See how the UserVoice MCP works

Product managers

Investigate demand before a planning meeting.

Group open ideas by category, then show the top five by supporters with the accounts behind each.

Customer success

Prepare for an account conversation.

Summarize every idea Acme supports and its current status.

Product leaders

Compare what different customer segments need.

Compare the most supported ideas for enterprise accounts with those for small business accounts.

Engineering

Connect customer demand to the work that delivers it.

Find the idea about audit logs and link it to PROJ-482.

Connected in a few steps

Read the setup guide
1

Enable access

The account owner turns on the UserVoice agent and MCP access in Settings → Integrations → AI Assistants.
2

Add the remote server

Add https://your-uservoice-domain/api/v2/admin/mcp in your assistant, following its setup guide.
3

Authorize and start reading

Check the details on the consent page, start with a read query and review write actions separately.

Common questions

Which AI assistants are supported?

It works with MCP clients that support remote servers and OAuth, including Claude (claude.ai, the desktop app and Claude Code), ChatGPT and Codex.

Can view-only admins make changes through MCP?

No. View-only admins can read. Write actions need write permission on feedback.

Do I enter a client ID or secret?

No. Leave those fields blank. Supported assistants use OAuth sign-in.

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API and webhooks

Build custom applications and data workflows on the UserVoice Admin API, with webhooks for real-time events.

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Salesforce

Bring account status, segments and revenue into UserVoice so you can see the customers behind every request.

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Jira

Link customer demand in UserVoice to the Jira issues and epics your engineers already work on.

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Get clear on what matters

Get a free 30-day trial after your demo, see your own customer feedback in a real account.

Book a demo