Delivery
Linked issues for Cloud and Data Center

Jira integration for customer-backed product decisions

Keep customer demand in UserVoice and connect it to the issues and epics engineering works on in Jira. Review the evidence, check delivery status and decide separately what to tell customers.

How it connects
1
UserVoice idea
The customer problem and its feedback
2
Jira issue
Linked engineering work and its status
3
Product review
Decide when the customer-facing status changes
Auto-reflected
Linked issue status shows in UserVoice
Admin-only
Linked details visible to admins
Manual
Customer-facing status updates

Customer evidence next to delivery work

01

Link work or create it

Add a Jira issue by URL or key, or create a new issue from UserVoice with its summary and description filled in.
02

See both sides of the link

UserVoice shows the linked issue's status. Jira's UserVoice Links field shows related items, public status and voter counts.
03

Keep delivery and communication separate

A Jira status change shows on the linked item. It does not change the idea's status or notify supporters automatically.
A good fit for
Jira Cloud and Data Center teams that want customer evidence alongside delivery work.

Use your customer feedback with Jira in AI workflows

Connect Claude, ChatGPT or Codex to UserVoice through the UserVoice MCP to find the customer demand behind a piece of work. You can also ask the UserVoice agent to link an idea to a Jira issue by key or URL. It confirms with you before anything changes.

See how the UserVoice MCP works

Product managers

Link customer demand to the Jira issue that will deliver it, without leaving your assistant.

Find the idea about SSO audit logs and link it to PROJ-482.

Engineering managers

Give the team the customer context behind an issue before sprint planning.

Summarize who is asking for the audit log export idea and what they need it for.

Customer success

Check where a customer's request stands before you reply.

What is the status of each idea Acme supports?

Linked once, visible from both sides

Read the setup guide
1

Bring both admins

A Jira admin and a UserVoice admin work together. Choose Cloud or Data Center first.
2

Start in UserVoice

Open Settings → Integrations → Jira and choose Jira Cloud or Data Center.
3

Install and test

Install the UserVoice app in Jira, follow the setup guide for your deployment, then test with an existing issue.

Common questions

Does Done in Jira mark the idea as shipped?

No. Each tool keeps its own status, and product decides when to update the idea.

Are issues created automatically?

No. Admins can create an issue from UserVoice with fields filled in, or link an existing one.

Does it work with team-managed projects?

Yes. A Jira admin adds the UserVoice fields to the project's layout.

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Get clear on what matters

Get a free 30-day trial after your demo, see your own customer feedback in a real account.

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