Integrations
/
Azure DevOps
Delivery
Azure DevOps Cloud work items

Azure DevOps integration for customer-backed work

Connect UserVoice ideas and features with Azure DevOps Cloud work items. See delivery context without letting an engineering status become a customer promise.

How it connects
1
UserVoice idea
The need and its supporting feedback
2
Cloud work item
Type, name, ID and current status
3
Release decision
Product owns the customer update
Auto-reflected
Work item status shows in UserVoice
Admin-only
Linked details visible to admins
Cloud only
Azure DevOps Cloud, formerly VSTS

Engineering context, customer evidence

01

Link or create work items

Link an existing work item or create one from UserVoice. Many ideas can link to one work item, and one idea to several.
02

Inspect development context

UserVoice shows the work item's type, name, ID and status, and reflects changes to its name and status.
03

Find feedback-linked work

Azure DevOps gets a UserVoice tag and a link back to the idea. UserVoice notes and status changes are added to the work item's discussion.
A good fit for
Azure DevOps Cloud teams with clear project ownership.

Use your customer feedback with Azure DevOps in AI workflows

Connect Claude, ChatGPT or Codex to UserVoice through the UserVoice MCP to find the customer demand behind a piece of work. You can also ask the UserVoice agent to link an idea to an Azure DevOps work item. It confirms with you before anything changes.

See how the UserVoice MCP works

Product managers

Connect an idea to the work item that will deliver it while you review the evidence.

Find the idea about role-based permissions and link it to work item 3187.

Engineering leads

Bring the customer evidence into planning.

Which accounts support the role-based permissions idea, and what do they say they need?

Product leaders

Review demand by category before you prioritize the backlog.

Group open ideas by category and list the five with the most supporters.

Linked once, visible from both sides

Read the setup guide
1

Prepare an integration profile

Coordinate admins in both tools. A dedicated integration profile with project access is recommended.
2

Link the account

In Settings → Integrations → Azure DevOps choose Link Account. An Azure DevOps admin signs in and grants read and write access.
3

Choose project scope

Select the projects and work item types available for creation, then test a linked work item.

Common questions

Does Azure DevOps Server work?

No. The integration supports Azure DevOps Cloud only.

Will Done notify our customers?

No. Product decides whether and when to change the idea's public status.

Can we connect several Azure DevOps accounts?

No. One Azure DevOps account connects to each UserVoice account.

Related content

More integrations

Jira

Link customer demand in UserVoice to the Jira issues and epics your engineers already work on.

Explore

Microsoft Teams

Stream selected UserVoice events to the Teams channels that need them, not every event to everyone.

Explore

Microsoft Entra ID

SCIM provisioning to create, update and remove UserVoice users from Entra ID.

Explore

Get clear on what matters

Get a free 30-day trial after your demo, see your own customer feedback in a real account.

Book a demo