Stay on top of the latest product thinking and practical guidance.
March 2, 2016
We talked to Jeff Lash, Service Director of the Product Management advisory service for Sirius Decisions, on customer feedback & "Voice of Customer."
March 1, 2016
Run a customer advisory board that drives the roadmap. Best practices on member selection, agendas, and turning the conversation into decisions.
February 29, 2016
We’ve recently added two new time-oriented metrics to provide another layer of context to the feedback you receive.
February 25, 2016
How Uber, Netflix, and JC Penney could have prevented historic brand blow-ups with a good Voice of Customer program.
February 24, 2016
Product planning and strategizing can be an exciting process — and not just for product managers.
February 23, 2016
Usability testing best practices to improve your product and customer experience, plus the clear pros and cons of the main user testing methods.
February 17, 2016
We talked to UX designer and product expert Sarah Doody and learned what "micro-feedback" is and why it's so important.
February 11, 2016
Overwhelmed by your product backlog? We break down some strategies for organizing and leveraging it so you can get your features - and sanity - in order.
February 4, 2016
Inside Pinterest's product driven growth. How the team structures growth work, runs experiments, and turns product into the primary growth engine.
February 3, 2016
UserVoice's new features help you better manage feedback, and new metrics to provide more context to help you make better product decisions.
January 26, 2016
Design surveys customers actually finish. Best practices for question design, timing, and analysis to collect customer feedback you can act on.
January 14, 2016
9 proven ways to collect and act on customer feedback in SaaS. Turn feedback into retention, expansion, and a roadmap that compounds growth.
Turn scattered user data into meaningful customer intelligence, guiding smarter decisions and creating a better product.
