UserVoice Blog

It’s common knowledge that “the customer is always right”, isn’t it?  We all know that’s not quite true, but what happens when the customer is not

New executive team members can mean serious company growth – generally a great sign for your product team.

In part 1 of Win/Loss Analysis for Product Managers, we discussed what PMs should play in the win/loss process -  a uniquely objective voice who can benefit

Win-loss analysis enables you to ferret out why prospects initially choose to buy your product (or not) and why they choose to keep buy

At some point in their career, every product leader will take a role in a company where they’re exposed to that classic nightmare known as a “legacy platform”

As we become increasingly data driven, we are inundated with countless sources of data. There’s attribution data, email data, behavioral data, support data,

The customer onboarding process is a vital stop on the path to customer happiness and product success.

Is your to-do list looking more daunting than doable lately? It happens to the best of us sometimes.

“Big data.” It’s one of Silicon Valley’s favorite and most annoying buzzwords, yet there’s no data shortage in sight as data companies

As the cliche goes, “the customer is always right.” Unfortunately, most customers can’t agree on what exactly they want. Today’s customer profile most likely

B2B companies face special challenges when it comes to looking at customer data effectively. At UserVoice, we understand the type of rigorous data that product

Today marks my one year anniversary at UserVoice as a Sales Development Representative. This means that for the past year, I have spoken to loads of product

Product managers may or may not be the “CEOs of product,” but how do you boss around a bunch of CEOs? Leading a product management organization is a unique role

Internal feedback can come from lots of different places within your organization, and it’s essential for a product manager to capture and address it all

So your organization is growing, your products are becoming more complex, and you’ve got more customers demanding your attention and new functionalities.

Product feedback is an invaluable resource for informing roadmap decisions for both new and established products, and product teams across the board constantly

A product is more than just the bits and bytes that comprise the software. It’s more than the user experience that someone has when they’re inside your software

Having written previously about the importance of monetisation to Product Managers it came as a shock recently to hear that my own product,

In B2B product management, tactical, operational and strategic refer to layers in the customer organization – not your job responsibilities

As your product team grows, you'll inevitably bring junior product managers into the mix. Here's 12 ways you can set them up for success.

Running a business at scale doesn't mean customer-centricity goes out the window. Here's several ways to keep the customer at the core of what you do even as you scale up.

With that in mind, here are 7 of the most common customer feedback nightmares Product Managers face and a few sharp strategies for avoiding them.

It's imperative that product managers don't act only in accordance with past work experience. Cognitive bias blocks us from healthy perspectives...

A common challenge that Product Managers face is trying to move their product and company forward with limited testing and engineering resources.

While a product manager doesn't define the company's product vision, she must help realize it. To do so, a PM must understand how the vision, product strategy

Of the many different teams that Product Managers work with on an ongoing basis, very few are as misunderstood as marketing teams.

Every new product manager wants to make their mark, but before you’re viewed as a thought leader with the respect of various internal factions,

One of the most basic capabilities that great Product Managers have is the ability to balance short-term needs with the longer-term vision that everyone

It’s in pretty much every product manager job description: you must “establish credibility.” But as important as it is to establish and build trust

Product managers are used to wearing many hats; it’s a fundamental component of the job. When something needs to get done and there’s no clear owner

Gathering feedback from internal stakeholders in your organization is fundamental to developing a successful product.

Setting up a fleet of landing pages and judging success by how many people sign up for your waiting list before cranking ouT

Time to read is tough to come by. With podcasts in every field, you can listen to product management stories and advice on the fly that can inspire and inform.

Roadmapping doesn’t have to be a solitary affair for product managers. Get stakeholders involved in the action by using some of these interactive activities

You think the hard work of developing a product roadmap is done when you’ve done extensive research

Everybody loves a good feature, but exceptional product managers know that executing great care throughout every feature's lifecycle is key to owning a feature set that rocks.

Your product roadmap tells a story. It shows where your product is today, where it’s headed, and how it’s going to get there.

As a product manager, you can’t do your job if people don’t trust you. Since you’re not (usually) someone’s direct boss

Reading these books should make any Product Manager well-rounded and better able to make effective UX decisions.

One of the most common questions new product managers wind up asking themselves is how they can work most effectively with their development teams.

You want and need to develop new functionalities, but with every new feature you add, you’re also adding a complexity cost. How do you strike a balance?

Maximum benefit for minimum effort: here are our 7 hacks Product Managers use to efficiently communicate the product roadmap to their organization.

In the world of product management, you must know what you can handle, what you can't, and when it's time to scale up your team.

Reducing churn rate significantly impacts overall margins. But why is this key metric is so important, and how you should monitor it?

We’ve adjusted our terms to better reflect the best interests of both our customers and UserVoice.

Product managers are often told that they are the CEOs of product; their diverse competencies include essential non-technical product management skills.

Is the product requirements document dead? In this piece, I take a close look at all sides of debate so that you can make your own informed decision.

“Seek out customer feedback in the most unlikely of places.” Product manager Cliff Gilley shares his best practices for customer feedback.

Once you start dealing a move towards corporate strategy, it is time to split the role of Product and UX and recognize that each has their own capabilities.

Much like Luke was doing before he joined the resistance, you are searching for (and perhaps sometimes also fighting against) your product's true purpose.

You can find concise product requirement documents these days, even in lean startups, but they are always customer-driven. We break down how to write one.

Conducting a “postmortem” means analyzing what took place during a release cycle. But some PMs conduct a product “premortem” analysis to avoid failure.

Newsmart Product Manager Paul Jackson shares his firsthand insights on customer feedback best practices.

We talked to Jeff Lash, Service Director of the Product Management advisory service for Sirius Decisions, on customer feedback & "Voice of Customer."

A Customer Advisory Board, or CAB, is your opportunity to tap into your most insightful customers and gather their opinions on your product & the market.

We’ve recently added two new time-oriented metrics to provide another layer of context to the feedback you receive.

How Uber, Netflix, and JC Penney could have prevented historic brand blow-ups with a good Voice of Customer program.

Product planning and strategizing can be an exciting process — and not just for product managers.

Feedback from usability testing can help identify ways to improve your product & customer experience. Here's best practices, and pros and cons of user testing.

We talked to UX designer and product expert Sarah Doody and learned what "micro-feedback" is and why it's so important.

Overwhelmed by your product backlog? We break down some strategies for organizing and leveraging it so you can get your features - and sanity - in order.

We interviewed John Egan, Pinterest Engineer Manager, and learned four key ways their product-driven Growth team drives their success.

Uservoice's new features help you better manage feedback, and new metrics to provide more context to help you make better product decisions.

You can gather great insight from a customer feedback survey and leverage that information to improve your product by using a few simple tricks of the trade.

two important strategies your SaaS company should be focused on in order to be successful

As a product manager, it can be a challenge to balance internal feature requests and customer feedback. Here, our suggestions for weighing input from both.

Omni-channel customer feedback is a must if you hope to get a better picture of your customers' experience and improve your product.

Every product manager should know how to project manager. But does that mean they should act as project managers? Read on for our verdict.

Six product management resolutions that are fundamental to your success. Resolution #3? “I Will Make Decisions Faster.” But how can you stick to them?

When designing products, we tend to make an assumption about how users will interact with every screen

When a feature first enters the product backlog or is penciled in on a roadmap, it is full of nothing but promise.

Agile product development practices have grown vastly in popularity and influence since their introduction more than twenty years ago.

8 scalable research methods you can use to test samples of any size.

ProductPlan, we’ve talked with hundreds of product managers about how to prioritize and present product roadmaps

When it comes time to scale your product management team, you’ll likely find yourself looking to hire a junior product manager.

At the heart of every truly customer-centric product team is an excellent customer feedback collection strategy.

Creating and maintaining a product roadmap is undoubtedly the product management task most fraught with difficulty and unpleasantness.

What's the best way to share customer feedback with product designers, managers, and developers? A look at feedback communication tactics used by support teams

Understanding where business, project, and application dependencies lie is critical.

We’ve heard time and time again that one of the best ways to make sure your customers are happy with your products is to listen to what they tell you.

Here are some things to keep in mind as you scour your organization’s (and your own) workflows to identify opportunities for optimization

One of the constant tensions that product managers around the world deal with on a regular basis is creating product roadmaps

An established set of OKRs can help any organization and the teams and individuals within it maintain focus on the most important matters at hand.

Ensure your next launch post-mortem meeting or project debrief meeting is a productive and (mostly) painless process.

Product Manager alive who hasn’t spent time dreading a HiPPO attack; the sudden derailing of well-laid plans by a management or executive-level stakeholder

Today we’ll look at how to determine the best KPIs for your product launch.

Product management is a critical part of a successful go-to market strategy. Here's how PMs can jumpstart a new product’s long-term success before a launch

Applying data driven decision making to your product development process is a great way to reduce risk, drive internal consensus, and reduce friction.

Couple those best practices with a product manager’s market savvy and that previously inedible Hackathon Stew can come out consistently appealing.

Post-mortem moment or two to reflect on this past launch to see what can be incorporated going forward for even more success

Your counterparts in the marketing department already know that Google Analytics is an incredibly valuable tool for measuring

How to go about establishing a basic product constitution that can grow as your organization grows.

Sometimes, in order to create and ship great products you need to have a set of guiding principles

A set of clearly-defined company goals is a critical prerequisite to the success of any organization and to the focus of each of the teams within it.

We’re excited to announce the launch of UserVoice 3.0, a whole new suite of tools to help product managers better understand their customers and make data-driven product decisions like never before.

How to test and validate ideas throughout the product development process, from testing product ideas, to building an MVP, to testing new features.

At UX-driven shops, usability testing is often baked into the DNA of the company and not a single pixel sees the light of day without first being scrutinized and tested.

Looking for customer insight? Product feedback? These 5 overlooked customer feedback opportunities are full of valuable product insight. Here's how to get it.

Etsy’s success is not just a happy accident; rather its smart business model, rapid growth in the ecommerce space...

You did the market research, conducted the customer interviews, created the personas, built out the use cases, lobbied for engineering resources, and shepherded it through the gates and hurdles of your company’s product development process