Less is more. Below is a collection of our best and most popular how-to guides and best practices for becoming a product feedback expert.
80% of product managers feel that feedback from customer-facing teams is important, yet only 14% of them have an effective process for getting feedback from sales and support.
This guide contains several solutions for product managers struggling to establish an effective, scalable process for collecting, organizing, and communicating quality feedback from customer-facing teams within their organization.
For product managers who are seeking knowledge and advice on improving existing products by strategically adding new features and functionalities.
For product managers who are looking for help prioritizing initiatives on their product roadmap, or who simply need a refresher course on the subject.
If you’re new to gathering feedback or an old hand these free short guides will give you the expertise you need to be effective.
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Sources of product insight • Influence of internal stakeholders • Time spent collecting and managing feedback • Closing the customer feedback loop
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What is Social Media and Why Use It to Gather Customer Feedback? • The Facts • Pros and Cons • Using Social Media Throughout the Product Development Lifecycle • Best Practices and Pro-tips • Summary
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Collecting Customer Feedback Using Surveys • The Facts • Pros and Cons • Using Surveys Throughout the Product Development Lifecycle • Best Practices and Pro-tips • To Sum It All Up
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The Facts • Pros and Cons • Using Social Media Throughout the Product Development Lifecycle • Best Practices and Pro-tips • To Sum It All Up
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What kind of feedback will a CAB get you? • The Facts • Pros and Cons • Using a Customer Advisory Board Throughout the Product Development Lifecycle • Best Practices and Pro-tips • To Sum It All Up
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Introduction • The Facts • Pros and Cons • Using Usability Testing Throughout the Product Development Lifecycle • Best Practices and Pro-tips • Summary
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Introduction • The Facts • Pros and Cons • Using Indirect Feedback Throughout the Product Development Lifecycle • Best Practices and Pro-tips • To Sum It All Up
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Introduction • The Facts • Pros and Cons • Using In-App Feedback Throughout the Product Development Lifecycle • Best Practices and Pro-tips • To Sum It All Up
