Every plan includes unlimited feedback, unlimited portal users, unlimited view-only admins, the AI agent and every core integration.
Everything you need to run a feedback program.
For teams scaling feedback across products.
Custom scale, terms and dedicated support.
Prices in USD. Additional admins are billed yearly ($480 per admin / year). Instance prices are per year on every billing option. Gainsight is available as an add-on on any plan.
Admins run your feedback program: they merge and label feedback, update statuses, reply to customers and change settings, by hand or through the AI agent.
View-only admins see everything and can explore it with the AI agent and MCP, but can’t change anything. They’re unlimited on every plan, so anyone who needs the feedback can have it.
Yes, because it helps you close the loop consistently. In fact, users who participate in feedback programs are 20% more likely to become promoters. UserVoice makes it easy to invite input, show progress, and respond directly. Customers see their request was received, considered, and acted on, which reduces their "black hole" perception and improves NPS. Teams sometimes pair this with simple SLAs so trust-building is predictable.
Yes. UserVoice prevents feedback from becoming just noise. It de-duplicates ideas, aggregates feedback, and automatically pulls customer data that lets PMs segment and weigh an idea's impact.
Most teams launch in 4-6 weeks. Technical setup takes about 1-2 weeks. The following weeks focus on getting the team set up for success and acclimated to UserVoice. We'll create a success plan, build UserVoice into your current product management flow, and train your people.
Onboarding is guided by a dedicated CSM and backed by 20 years of experience helping teams build feedback programs that build customer trust. Professional services are also available to help you set up a successful feedback program.
Yes. We provide bulk import via CSV/API. For more complex cases, our Technical Success team can handle the heavy lifting so you don’t have to. Plus, your team will have the support of our team - from setup, onboarding, and beyond - to ensure your customer feedback program is a success.
Yes, free trials are available. Book a demo and we’ll set you up with a workspace so your team can try UserVoice hands-on for 30 days.
You’ll continue working with the CSM who onboarded you, backed by our Technical Success team. We provide ongoing support for troubleshooting and bug escalation. The team also helps with data imports, integrations, and training. You'll receive Tier 1 support focused on helping you strengthen customer trust.
Turn scattered user data into meaningful customer intelligence, guiding smarter decisions and creating a better product.
Book a demo
