Customer intelligence, from feedback to action

Turn every customer signal into the next right action

UserVoice captures feedback from wherever it happens, uses AI to enrich and understand it, then helps your teams decide, communicate, and close the loop. Every signal stays connected to the customer and revenue behind it.

Talk to an expert See how it works

One platform for product, customer success, and revenue teams.

Customer signal workspaceIllustrative workflow

Salesforce

Renewal call

Zendesk

Support ticket

Portal

Idea + votes

AI theme detectedHigh urgency

Enterprise access controls

12 accounts mention the same blocker across sales, support, and the feedback portal.

accounts

$1.2M

ARR represented

renewals at risk

Evidence linkedRevenue enrichedReady to act

Roadmap

Status update

Customer reply

The complete feedback loop

Hear the feedback. Find the signal. Act while it matters

Most teams do one part well. UserVoice connects all three so feedback does not disappear into a backlog, analysis does not stop at a dashboard, and customers are not left wondering what happened.

01Pillar one

Capture feedback

Meet customers wherever they share it.

Explore →

02Pillar two

Analyze and understand

Add context, detect themes, and find impact.

Explore →

03Pillar three

Take action

Prioritize, communicate, and close the loop.

Explore →

01 · Capture feedback

Bring every piece of feedback into one place

Give customers a clear place to share ideas. Let customer-facing teams capture feedback from the conversations they already have. Import existing data without starting over.

Branded feedback portals with ideas, votes, comments, and status subscriptions

Embedded feedback inside authenticated product experiences

Chrome extension capture from email, support, and other workflows

Slack capture, CSV imports, and connected feedback sources

Explore capture feedback

Acme IdeasIllustrative example

All ideasUnder reviewPlannedShipped

Search or share an idea…

votes

Add SAML single sign-on

Make access easier for enterprise teams.

Under review

votes

Custom report exports

Schedule exports by segment and account.

Planned

Feedback portal

Submit, vote, discuss, and follow progress.

Explore →

In-app feedback

Capture feedback in the moment and in context.

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Product feedback

Centralize requests across channels.

Explore →

Feature requests

Manage every request from first vote to shipped.

Explore →

02 · Analyze & understand

Know what customers mean – and what it’s worth

UserVoice brings feedback together with account context. AI detects patterns, summarizes ideas, and helps teams ask better questions. Revenue, urgency, importance, and relevance make the signal easier to defend.

AI Agent for plain-language questions about your feedback

AI Themes & Trends across large sets of customer input

Idea Insights, Impact Reports, urgency, and sentiment

CRM enrichment from Salesforce and HubSpot context

Explore feedback intelligence

UserVoice AI AgentIllustrative example

What needs are emerging around permissions?

Theme detected

Enterprise access controls

Customers describe related needs across custom roles, guest access, and admin permissions.

12 accounts$1.2M ARR represented28 records

View sourcesAsk a follow-up question

Query your feedback

Use natural language to explore ideas, customers, themes, and emerging needs without building a report first.

Find the pattern

Group different ways of describing the same problem into themes that can be traced back to the source.

Add business context

Connect customer and account traits so teams can evaluate demand by segment, revenue, and risk.

Make the case

Turn raw feedback into customer-backed evidence that product, success, sales, and leadership can use.

03 · Take action & close the loop

Move from customer evidence to visible progress

Prioritize the ideas that matter, connect them to delivery, and keep internal teams and customers informed. The loop closes when people can see what is being considered, what is planned, and what shipped.

Prioritized idea and feature workflows with clear ownership

Internal roadmaps and public idea statuses

Jira and Azure DevOps connections for delivery context

One-to-one and one-to-many customer communications

Explore take action

Product roadmapCustomer-backed prioritiesShare roadmap

Under review

Enterprise access controls

12 accounts$1.2M ARRUrgentSecurity

Custom report exports

8 accounts$620K ARR

Planned

Role-based dashboards

18 accounts · $940K ARR

Regional data controls

6 accounts · $480K ARR

Shipped

Scheduled exports31 supporters notifiedLoop closed

Idea management

Organize, evaluate, and move ideas forward.

Explore →

Product roadmap

Share priorities internally and with customers.

Explore →

Customer communication

Keep customers informed from review to release.

Explore →

Close the loop

Show customers that their feedback led somewhere.

Explore →

An open customer intelligence layer

Work with customer intelligence where your team already works

UserVoice brings AI into the platform and makes feedback data available to the systems and assistants your teams choose.

Available in UserVoice

UserVoice AI Agent

Ask questions, summarize feedback, and analyze incoming signals with an assistant that works inside the UserVoice context.

Plain-language exploration

Feedback summaries and analysis

Source-linked answers

Explore the AI Agent →

Coming soon

Model Context Protocol

Give Claude, ChatGPT and other MCP-compatible assistants governed access to UserVoice data so teams can use customer intelligence in the AI tools they already trust.

Bring UserVoice context into external AI workflows

Keep evidence connected to its source

Use the assistant that fits the job

Preview MCP & AI integration →

Available

Admin API

Work programmatically with UserVoice feedback data to build client applications, custom integrations, and data workflows around your operating model.

Structured feedback data access

Custom applications and integrations

Documented API foundation

Explore the Admin API →

One customer truth, role-specific value

Built for the teams that act on customer signal

Each team gets the view it needs without creating another version of the truth.

Revenue leaders

See unmet needs, churn signals, and expansion opportunities with the accounts and revenue attached.

For CROs and growth leaders

Product leaders

Defend priorities with customer-backed evidence and align the company around what matters most.

For CPOs and product leaders

Product teams

Spend less time sorting requests and more time understanding, deciding, and following through.

For product and Product Ops

UserVoice helps us turn customer feedback into shared intelligence across the business. As more teams engage, we get stronger insights, better analytics, and real momentum toward embedding the customer voice into our decision-making.

Ariana Newton

Product Operations Manager @ Optimizely

We can quickly surface a complete, data-backed view of every client interaction—questions, feedback, and responses—and turn that into clear insights for renewals. It shows customers we’re listening and acting on what they tell us.

Kathryn Doebler

Director of Product Operations @ Freewheel

There are a lot of problems to solve out there, and spending time on something that isn’t the most impactful for our users is heartbreaking. UserVoice challenges me to look at the overall picture of the struggles that our customers as a whole.

Megan Fangmeyer

Product Manager @ Facts

What teams need to know about UserVoice

What is UserVoice?

UserVoice is a customer intelligence platform that helps teams capture feedback from multiple sources, analyze and enrich it with customer and account context, and take action while keeping customers informed.

How does UserVoice connect feedback to revenue?

UserVoice connects customer feedback to account and CRM context so teams can evaluate demand by factors such as customer segment, account value, urgency, importance, and relevance instead of relying on raw vote totals alone.

What can the UserVoice AI Agent do?

The UserVoice AI Agent helps teams ask questions about their feedback, summarize ideas, and analyze incoming customer signals inside the UserVoice experience. Final capabilities depend on the product package and current release.

How will UserVoice work with Claude through MCP?

The planned UserVoice MCP connection is intended to make governed UserVoice data available to Claude and other MCP-compatible assistants. This lets teams use UserVoice context in external AI workflows while keeping the underlying evidence connected to its source.

What is the difference between MCP and the Admin API?

MCP is designed for AI assistants to access context through a standard protocol. The Admin API gives developers programmatic access for client applications, custom integrations, and structured data workflows.

How does UserVoice close the feedback loop?

Teams can move ideas through clear statuses, share roadmap context, communicate updates, and notify supporters when progress is made or a request ships.

Turn every customer signal into the next right action

Enterprise access controls

Hear the feedback. Find the signal. Act while it matters

Bring every piece of feedback into one place

Know what customers mean – and what it’s worth

Move from customer evidence to visible progress

Work with customer intelligence where your team already works

Built for the teams that act on customer signal

UserVoice helps us turn customer feedback into shared intelligence across the business. As more teams engage, we get stronger insights, better analytics, and real momentum toward embedding the customer voice into our decision-making.

Ariana Newton

We can quickly surface a complete, data-backed view of every client interaction—questions, feedback, and responses—and turn that into clear insights for renewals. It shows customers we’re listening and acting on what they tell us.

Kathryn Doebler

There are a lot of problems to solve out there, and spending time on something that isn’t the most impactful for our users is heartbreaking. UserVoice challenges me to look at the overall picture of the struggles that our customers as a whole.

Megan Fangmeyer

Customer signals do not live in one tool. Neither does UserVoice

Customer intelligence your teams can trust

What teams need to know about UserVoice

What is UserVoice?

How does UserVoice connect feedback to revenue?

What can the UserVoice AI Agent do?

How will UserVoice work with Claude through MCP?

What is the difference between MCP and the Admin API?

How does UserVoice close the feedback loop?

Stop guessing what customers want. Start acting on what matters