UserVoice Blog

Adopting a customer feedback program is the perfect way to foster a greater understanding of your customers and their needs.

The most substantial benefit of the feature request process is that it fosters connection to your users, thus deepening their relationship with your product.

2022 was full of milestones for our team at UserVoice — from launching a brand new product to expanding upon the core functionality of our software

Your customers want to know your business prioritizes not only their needs but their interests and their investments in your products—and customer centricity

Learn the key methods and best practices for capturing in-app user feedback to assist product managers in app development.

Amid economic instability, major SaaS companies like Netflix, Shopify, Groupon, and Loom have chosen to scale down their teams in order to weather an anticipated recession

Thinking about updating your SaaS product pricing? Learn about seven popular pricing options and the strategy behind them.

Learn how customer data can help you improve customers’ experience with your brand.

Good product design exists at the intersection of UX, aesthetics, interactions, and psychology.

Humans make assumptions every day—it’s our brain’s way of making sense of the world around us, but assumptions are only valuable if they're verifiable.

The B2B purchasing process can feel complicated for customers. They have to weigh a bevy of product features against their business needs and budget, sometimes without a complete understanding of what a SaaS

Every product roadmap has unexpected twists and turns, but customer feedback forms the signposts that can guide you in the right direction.

Companies that use product-led growth are twice as likely to double their year-over-year revenue compared to their sales-led counterparts.

“Dogfooding” describes the use of your new product by your own team before releasing it to the public. It’s sometimes phrased as “eating your own dog food” or “employee product testing.”

Why do customers choose to buy one SaaS product over another? The reasons why someone chooses your product over a competitor’s matter to your product’s success. If you understand why customers buy, you stand the best chance of maintaining any early wins you’ve earned and repeating that positive trajectory for the future.

When you’re faced with a lot of customer feedback, it’s difficult to know which product changes you should tackle first—any product changes you make will have an impact on your growth and overall success.

In order to create an organization that is dynamic and responsive to the market, the relationship between product management and the sales team should

According to 2021 research from McKinsey, top-performing, fast-growing SaaS companies earn median net retention rates of 120% or more—and they grow at a rate of 20% annually without adding a single new customer.

How do you find beta testers who are ideal, and how do you qualify them?Steven Telio breaks it down.

With Outreach, product managers can quickly email customers follow-up questions about an idea without having to leave UserVoice. The responses are then automatically linked to the idea, providing a centralized view of all of the feedback received.

Tracking customer experience metrics might not be as dramatic as criminal profiling, but it’s just as important for solving a mystery—in the case of your product, the mystery of customer opinion.

Executives and Sales, the two internal groups whose feedback was rated the least valuable, have the most influence in shaping the product roadmap.

It’s hard to know how the market will react to a product and marketing messaging. Hence why it’s crucial to test these things beforehand. Ask potential users for feedback and test their response to the marketing message.

Achieving measurable product-market fit (or PMF) early on is a sign of a great product, but your work is far from over.