UserVoice Blog

Trying to decipher where one product team role ends and another begins can be a head-scratcher, even for those who’ve been working in the product world for a long time.

Discover what a product roadmap is, why they're important, and explore the various types of product roadmaps in our latest blog.

In this article we explore how to sidestep the top six product discovery mistakes to be well on your way to building products that delight your users.

Customer feedback programs are your ticket to long-lasting and high-value customer relationships. They reveal gaps in your product so you know what customers need to solve their problems.

Ask open-ended questions in customer feedback interviews to get deeper insight and better understand customer needs.

Let's dive into some of our favorite product management and development podcasts we're listening to, including insights into their content, format, and what sets them apart.

Let’s take a look at the steps your team needs to take in order to know what will resonate with your customers and ensure successful feature launches that make them happy and your product better. 

Our product discovery playbook will walk you through every step of the discovery process, so you can focus on solving the issues that matter most to your users.

In this guide, we’ll walk you through everything you need to know about product feedback so that you can turn it into valuable solutions your customers will love to use. 

A VoC strategy helps you understand your data and your users by giving you a plan of action: harness it to create great products and foster a loyal and happy customer base.

Creating a feedback program your users actually engage with is the goal. Use this guide to develop your own program.

Introducing two feature updates from UserVoice: With Custom Idea Fields, UserVoice admins have the power to create their own data fields. Advanced Filtering allows admins to apply multiple filters to feedback data for more granular analysis.

Learn about the benefits of adopting a customer-centric product strategy and how it can drive success for your business on the UserVoice blog. Read now.

Adopting a customer feedback program is the perfect way to foster a greater understanding of your customers and their needs.

The most substantial benefit of the feature request process is that it fosters connection to your users, thus deepening their relationship with your product.

2022 was full of milestones for our team at UserVoice — from launching a brand new product to expanding upon the core functionality of our software

Learn how to center new product development around your customers. Check out our blog post on customer-centered new product development.

Learn the key methods and best practices for capturing in-app user feedback to assist product managers in app development.

Amid economic instability, major SaaS companies like Netflix, Shopify, Groupon, and Loom have chosen to scale down their teams in order to weather an anticipated recession

Thinking about updating your SaaS product pricing? Learn about seven popular pricing options and the strategy behind them.

Learn how customer data can help you improve customers’ experience with your brand.

Good product design exists at the intersection of UX, aesthetics, interactions, and psychology.

Humans make assumptions every day—it’s our brain’s way of making sense of the world around us, but assumptions are only valuable if they're verifiable.

Discover the tools UserVoice is using in 2023 to improve efficiency and boost productivity. Read our latest blog post.

Discover the power of customer advocacy and how it can drive product success. Read our blog post on customer advocacy.

Every product roadmap has unexpected twists and turns, but customer feedback forms the signposts that can guide you in the right direction.

Companies that use product-led growth are twice as likely to double their year-over-year revenue compared to their sales-led counterparts.

“Dogfooding” describes the use of your new product by your own team before releasing it to the public. It’s sometimes phrased as “eating your own dog food” or “employee product testing.”

Discover how to uncover the drivers behind user behavior and uncover what motivates users to buy. Read the latest blog post on UserVoice.

When you’re faced with a lot of customer feedback, it’s difficult to know which product changes you should tackle first—any product changes you make will have an impact on your growth and overall success.

In order to create an organization that is dynamic and responsive to the market, the relationship between product management and the sales team should

According to 2021 research from McKinsey, top-performing, fast-growing SaaS companies earn median net retention rates of 120% or more—and they grow at a rate of 20% annually without adding a single new customer.

How do you find beta testers who are ideal, and how do you qualify them?Steven Telio breaks it down.

Get granular feedback when you need it with email Outreach. Read our blog post to find out how.

Tracking customer experience metrics might not be as dramatic as criminal profiling, but it’s just as important for solving a mystery—in the case of your product, the mystery of customer opinion.

Executives and Sales, the two internal groups whose feedback was rated the least valuable, have the most influence in shaping the product roadmap.

It’s hard to know how the market will react to a product and marketing messaging. Hence why it’s crucial to test these things beforehand. Ask potential users for feedback and test their response to the marketing message.

Achieving measurable product-market fit (or PMF) early on is a sign of a great product, but your work is far from over.

Qualitative data can seem difficult to parse—and may seem like it’s better suited for marketing (https://uservoice.com/blog/work-effectively-with-marketing) than product management.

There are far too many variables in any given market and for any given product for me to recommend a step-by-step process for recruiting participants for a study.

If customer adoption is low or it doesn’t drive enough revenue, these could be signs that your feature doesn’t have a good product-market fit.

When usage is consistently low for 90 days or more, it’s time to look into the reasons why, and maybe consider retiring or improving a feature. Look into the maintenance costs of the feature, its relevance, the importance of the problem it solve

Product-market fit is difficult to predict: For SaaS product teams, accurately gauging what target customers want can be more of an art than a science.

To build new features into your product, you need multiple developers. Add to that the investment that goes into infrastructure, research

Take your product to the next level with our tips on how to leverage all departments. Check out our blog post now.

When thinking about a new product feature, you want to make sure it solves an actual problem for your target market and that they’re willing to adopt the new feature. To get there, you have to validate your idea for the new product feature.

Learn how to create a validation process for your product development with UserVoice's guide on creating Validation. Get tips and insights on how to validate user ideas and make better products.

Businesses looking to incorporate user-informed product research can now use UserVoice Validation to quickly test product ideas and existing product functionality.

If you go through the entire sprint process building on a faulty assumption or an incorrect hypothesis, you’ll end up with a solution that doesn’t solve your initial problem.

The specific user feedback questions you ask will impact the information you get back. So, what are the “right” questions to ask?

The idea for our new product, UserVoice Validation, came from a request from our customers: the ability to use our customer feedback tools to ask

Continuous product validation is the key to developing the right product for your market and making sure your features are adopted by your users.

Get to know the people behind the product and discover how you can elevate your own product feedback program.

Discover how these 8 product feedback experts save resources by validating product decisions with their users early and often.

Feature requests are precious opportunities to better serve your users’ ever-evolving needs, discover how to streamline that process to create better products.

Feature requests hold invaluable information for SaaS businesses and the way you follow up can make or break your business.

If you’re not welcoming user feedback about your product, you’re likely missing out on valuable product opportunities.

Discover how aligning your product and engineering teams could be the catalyst for your product success.

Is your product backlog is hindering your product and engineering teams from building the software your customers actually want?

Is the software you’re building delivering the most value to your customers? When we asked ourselves at UserVoice this very question at the beginning of 2020 we weren’t proud of our answer.

We’ve said it before, and we’ll say it again: committing to customer-centricity means making it an organization-wide effort.

For B2B organizations, gaining an actionable understanding of customer needs takes more than just votes and customer quotes.

We strongly believe Product and Customer Success teams are key partners in customer-centricity.

Customer-centricity is a team sport. Every functional area and individual in your organization plays its own role in living up to your company’s commitment to customer-centricity.

I think it’s safe to assume the majority of product teams agree that customer feedback is a critical input for making customer-centric product decisions.

Today, we’re excited to announce two new dashboards now available in your UserVoice admin console.

It’s common knowledge that empathy is one of the most powerful soft skills for product managers.

Communicating product changes is an important aspect of the relationship between a customer and the products they use and rely upon.

Customers are all that really matter. You can build the slickest products in the world and offer seemingly amazing services, but if people aren’t buying

While a technical background is a mandatory prerequisite for becoming a product manager, there are some technical skills worth having in your toolbox.

Starting a customer advisory board is one of the best ways to collect feedback from users and gain new product and business insight.

Most great products don’t happen on accident. They’re the result of creativity, innovative thinking, and in the majority of cases, a lot of research.

From an outside perspective, conducting user research can seem like child’s play. You ask users a few questions,

Customer feedback surveys are a highly-effective method for gathering feedback to improve your product.

A scalable customer feedback program is particularly important for B2B organizations. Learn best practices for 6 common B2B customer feedback channels.

How to close the feedback loop with customers and ensure you're getting the most out of your Voice of Customer (VoC) program while improving your product.

There’s a strong chance you and your dev team are already relying on Jira for backlog management of technical projects, assigning bugs and scheduling sprints.

Your success in a new Product Management role depends on learning the answer to this one question in your first 60-90 days.

One of the most important things that product managers do is listen to our customers, but what if they tell us something entirely from left field?

How to identify the product metrics that matter most and ensure your development strategy and priorities align with KPIs

Product Managers can perform audits of the new organization, to identify any personnel or process gaps that you’re inheriting in your new role.

There are rewards to rapidly testing when you’re a startup. But once you’re established, the stakes are different and so is the tolerance for failure.

Product managers should know how to build relationships with other team leaders and understand the necessary maintenance to keep them alive and strong.

Numbers are great—when the black ones get bigger and the red ones get smaller, it’s always a good thing. And yeah, charts are awesome—arrows pointing up and to the right portend great things in the future,

Constantly comparing yourself to your peers might be silly when you're in high school, but in the work world, it's a different story. Keeping tabs on the competition in business isn’t a petty affair

Product managers and deadlines have a complicated relationship for a wide variety of reasons.  We often hate them because of the constraints that they put on us,

The more stuff your product can do, the more markets and personas you’re satisfying.

As a 21st century product manager, there’s a pretty good chance your product suite includes something that is connected to the Internet.

Many product managers are faced with the challenge of building solutions for industries they have no hands-on experience with.

Branding might be the domain of the marketing department, but when it comes to personal branding, everyone is on their own.

It sounds like a really attractive proposition -- let’s all get together and decide, as a team, where we want the product to go!  It’s a deceptively

There’s no arguing that decision makers now have more information than ever to help them make those decisions, but that’s not always a good thing.

It’s common knowledge that “the customer is always right”, isn’t it?  We all know that’s not quite true, but what happens when the customer is not

New executive team members can mean serious company growth – generally a great sign for your product team.

In part 1 of Win/Loss Analysis for Product Managers, we discussed what PMs should play in the win/loss process -  a uniquely objective voice who can benefit

Win-loss analysis enables you to ferret out why prospects initially choose to buy your product (or not) and why they choose to keep buy

At some point in their career, every product leader will take a role in a company where they’re exposed to that classic nightmare known as a “legacy platform”

As we become increasingly data driven, we are inundated with countless sources of data. There’s attribution data, email data, behavioral data, support data,

The customer onboarding process is a vital stop on the path to customer happiness and product success.

Is your to-do list looking more daunting than doable lately? It happens to the best of us sometimes.