Discover the tools UserVoice is using in 2023 to improve efficiency and boost productivity. Read our latest blog post.
As SaaS product managers, we’re often pulled in different directions, and it gets difficult to keep track of what we should be prioritizing at any given time. At UserVoice, we’ve built up an extensive tech stack designed to track priorities, encourage easy collaboration, and support fast changes in product direction.
With so many tools in the market, it’s easy to feel overwhelmed with options. It's important to take a step back and evaluate what your needs are and where your team is experiencing friction or repeated challenges.
Product management tools should help your team’s efficiency and agility, so you can respond to customer demands quickly and continuously. The 11 tools we picked to share in this article are collaborative, agile, and integrated well with our tech stack.
When we’re building our internal toolkit, we look for software that helps us adapt quickly to customer needs. Our top picks make it simple to follow customer feedback and easy to work with the engineering team and the GTM team on the latest project.
Jira helps us track projects, issues, and bugs that our team needs to work on. Jira’s task management features allow us to track development work via a Kanban board while giving all of our departments visibility into what our product and engineering teams are addressing at any given time. Jira makes it easy to update project status and supports quick-moving, agile development—and those features are important for maintaining internal alignment across our different teams.
UserVoice Discovery actually features an integration with Jira, so your engineering team can stay even better aligned with the customer needs that are driving their initiatives. With our Jira Integration, you can keep product and engineering efforts in sync by connecting Features and Ideas in UserVoice to Issues and Epics in Jira. As UserVoice items and Jira issues are updated, their status is reflected in each system.
Successful design depends on insights from sales, marketing, and customer support (in addition to the product and engineering teams). Figma makes it simple for all teams to collaborate on design in real time and throughout the process—designers can gather input on their latest sketch before finalizing their work. (FigJam, also from Figma, is an online whiteboard tool that’s great for brainstorming and ideation.)
Designers need to know the “why” behind their work in order to come up with the most effective design solutions for customers’ problems. Figma helps us turn remote designing into an interactive, collaborative process where any member of our team can leave feedback on design projects.
Collaborative design gives everyone a chance to weigh in on upcoming projects and keeps designers from relying on guesswork while they’re working on wireframing, prototyping, tweaking the user interface, and other important design projects.
Confluence keeps everyone in our company on the same page—no silos. This remote collaboration tool offers templates to get projects up and running quickly, and it gives every team member an equal chance to participate. It includes storage for your associated docs, spreadsheets, and other external files, so you can easily access relevant information during the course of your projects. Confluence also integrates with Jira (both products come from Atlassian, which makes other well-known productivity tools like Trello).
We use Confluence to get every stakeholder involved in a project into alignment. Without input from everyone, your project can stall. Project management tools remove barriers that would otherwise keep us from getting our teams aligned—and that makes projects much easier to manage.
While we use a scaled-back validation process for quick check-ins with our customer base, we turn to SurveyMonkey when we need to gather data from thousands of respondents. SurveyMonkey is great at gathering large amounts of feedback and data. It’s very useful for large-scale projects like a new product launch or for conducting market research to uncover a new niche or learn about a buyer persona.
You can use the data gathered from surveys to validate your product ideas before you act on them. At UserVoice, we’re big believers in checking your assumptions against the facts by talking with your customers about their needs, preferences, and pain points. Product validation guides your overall product strategy, so your team can focus on developing product features that your customers really want.
Turn scattered user data into meaningful customer intelligence, guiding smarter decisions and creating a better product.
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