Customer-centricity is a team sport. Every functional area and individual in your organization plays its own role in living up to your company’s commitment to customer-centricity. For product folks, it’s understanding customer needs and making decisions that help solve for those needs. For customer-facing roles, it’s helping customers succeed by becoming a trusted advisor to them and advocating for them.As is the case with any team sport, the team plays better when they work together. But sometimes, coordinating effective plays between product and customer-facing teams is a process fraught with frustration.Without a mechanism for capturing feedback from customer-facing teams, the product team is tasked with manually aggregating and making sense of incoming feedback, and they don’t always have an easy way to follow up. Meanwhile, customer-facing teams want to know what’s become of their feedback so they can have informed conversations with customers.At UserVoice, we believe customer-centricity shouldn’t be so hard. Today we’re excited to unveil new functionality that will help your whole organization excel at the game of customer-centricity together.
UserVoice’s Contributor Console functions as a dedicated feedback hub for customer-facing team members, and improves the product feedback process for everyone involved.
Log in to Contributor Console and you'll be able to:
You'll love how much easier Contributor Console makes it for you to:
Ready to try it out? Learn more about Contributor Console in our getting started guide.P.S. We’re looking forward to hearing your feedback! Let us know what you think.