A better way to understand
customer needs.

COLLECT

Effortlessly collect user feedback

Make it easy for your users to share feedback whenever and wherever they please. UserVoice gives you the ability to tap into various user feedback channels.

Empower internal teams to share product feedback

Advanced internal feedback functionalities enable your sales, success, and support teams to seamlessly pass along feedback without interrupting their existing workflows.

Capture feedback in your browser:

UserVoice’s Contributor Sidebar allows customer-facing teams to capture feedback directly from any web-based application.

Capture feedback from:
New!

Foster shared understanding of customer needs

Provide organization-wide visibility into what customers are saying by streaming all your product feedback into Slack.

contextualize

A single source of customer truth

All your customer feedback aggregated in a single, centralized place so you have an always up-to-date view of what users want.

Identify top ideas for product improvement

Quickly understand customer needs, see customer demand, and prioritize features and product improvements. Filter your feedback by user and account segments.

Customer Segments

Want to know what target customers need? How about popular requests from recently churned accounts? Create custom segments through which to view your feedback.

Salesforce Opportunity Data

Finally a way to quantify the impact of requests from prospects. Get a detailed view of product gaps and how they may be affecting sales.

Customer Satisfaction

What are at-risk customers asking for? Segment feedback by customer satisfaction and NPS to see where the gaps are.

Enrich customer feedback with business intelligence

Add more context to your feedback. Enrich your feedback with your user and account traits data from Salesforce or easily sync your UserVoice data to the data warehouse of your choice with our open API, Fivetran, and Stitch integrations. No code necessary.

COMMUNICATE

No more feedback black hole

Don’t leave users and internal teams wondering what’s come of their feedback. Keep everyone in the loop with real time updates.

Share product updates with internal stakeholders

Internal Status Updates

Keep customer-facing teams informed about specific ideas.

Product Roadmap

Keep everyone on the same page about product strategy. Create and share an always-up-to-date roadmap across your organization.

Jira and Azure DevOps Integrations

Make Engineering teams aware of the customer demand behind work in progress.

Keep customers engaged

Keep customers in the loop as their feedback moves through the product development process and send a powerful message to your users: we’re listening.

Status Updates

Easily notify users when something they’ve asked for is in progress, in beta, or has been launched.

Reactions

Gauge users’ excitement about what you’re working on and predict future adoption.

1-to-1 and 1-to-Many Communication

Connect with the supporters of an idea to uncover the underlying problems, rapidly validate solutions, and recruit beta users with ease.

Ready to build swoon-worthy products? Request a demo with our team.

GET IN TOUCH