UserVoice Blog

“Seek out customer feedback in the most unlikely of places.” Product manager Cliff Gilley shares his best practices for customer feedback.

You can find concise product requirement documents these days, even in lean startups, but they are always customer-driven. We break down how to write one.

Newsmart Product Manager Paul Jackson shares his firsthand insights on customer feedback best practices.

We talked to Jeff Lash, Service Director of the Product Management advisory service for Sirius Decisions, on customer feedback & "Voice of Customer."

A Customer Advisory Board, or CAB, is your opportunity to tap into your most insightful customers and gather their opinions on your product & the market.

How Uber, Netflix, and JC Penney could have prevented historic brand blow-ups with a good Voice of Customer program.

Product planning and strategizing can be an exciting process — and not just for product managers.

Feedback from usability testing can help identify ways to improve your product & customer experience. Here's best practices, and pros and cons of user testing.

We talked to UX designer and product expert Sarah Doody and learned what "micro-feedback" is and why it's so important.

You can gather great insight from a customer feedback survey and leverage that information to improve your product by using a few simple tricks of the trade.

two important strategies your SaaS company should be focused on in order to be successful

As a product manager, it can be a challenge to balance internal feature requests and customer feedback. Here, our suggestions for weighing input from both.