Capture a product request from a saved Zendesk ticket and connect it to a UserVoice idea. Keep the requester's problem in front of product without mixing up ticket resolution and feature delivery.
Connect Claude, ChatGPT or Codex to UserVoice through the UserVoice MCP. Feedback your agents capture from Zendesk tickets lands in UserVoice against the requester, where your assistant can search and summarize it.
See how the UserVoice MCP worksShow product what customers keep raising with support.
Which ideas have the most supporters, and what problem does each one describe?
Check whether a request already exists before you capture it, and what you can tell the customer.
Is there an existing idea about exporting reports to CSV, and what is its status?
Read the customer's own words behind an idea before you scope it.
Pull the feedback on the bulk export idea and summarize the use cases customers describe.
No. Agents capture feedback deliberately from a saved ticket.
No. The app ties feedback to the ticket requester's email.
No. Subscribing the customer to idea updates is off by default, and the agent decides.
Turn a useful Slack message into feedback, then send selected UserVoice activity back to the right channels.
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See an account's UserVoice ideas in Customer 360 and capture new feedback during the conversation.
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Link customer demand in UserVoice to the Jira issues and epics your engineers already work on.
ExploreGet a free 30-day trial after your demo, see your own customer feedback in a real account.
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