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Product Feedback
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14 MIN READ

How To Launch and Promote UserVoice With Your Customers to Get the Most Out of Your Feedback Program

Adopting a customer feedback program is the perfect way to foster a greater understanding of your customers and their needs.

EDITOR'S PICKS

UserVoice Updates
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18 MIN READ

UserVoice: 2022 Product Year in Review

2022 was full of milestones for our team at UserVoice — from launching a brand new product to expanding upon the core functionality of our software
by Julia Dormody, Content Marketing Manager
Product Management
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12 MIN READ

What Is Customer-Centered New Product Development, and Why Does It Matter?

Your customers want to know your business prioritizes not only their needs but their interests and their investments in your products—and customer centricity
by Court Bishop, Content Marketing
Product Feedback
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12 MIN READ

In-App User Feedback: How and Why to Capture Feedback in Your App

Learn the key methods and best practices for capturing in-app user feedback to assist product managers in app development.
by Peter Alig, Content Marketing
Product Management
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10 MIN READ

How to Calculate (and Improve) Your Customer Retention Rate

According to 2021 research from McKinsey, top-performing, fast-growing SaaS companies earn median net retention rates of 120% or more—and they grow at a rate of 20% annually without adding a single new customer.
Product Feedback
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4 MIN READ

Introducing Outreach: Get Granular Feedback When you Need it

With Outreach, product managers can quickly email customers follow-up questions about an idea without having to leave UserVoice. The responses are then automatically linked to the idea, providing a centralized view of all of the feedback received.
Product Management
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10 MIN READ

The Top 4 Customer Experience Metrics to Track (+Best Practices)

Tracking customer experience metrics might not be as dramatic as criminal profiling, but it’s just as important for solving a mystery—in the case of your product, the mystery of customer opinion.
Product Management
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8 MIN READ

How to Build a Product-Market Fit Framework in 3 Steps

Achieving measurable product-market fit (or PMF) early on is a sign of a great product, but your work is far from over.
Product Feedback
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8 MIN READ

An Introduction to Qualitative Data Analysis

Qualitative data can seem difficult to parse—and may seem like it’s better suited for marketing (https://uservoice.com/blog/work-effectively-with-marketing) than product management.
Product Validation
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8 MIN READ

How We Find the Right People for Product Validation

There are far too many variables in any given market and for any given product for me to recommend a step-by-step process for recruiting participants for a study.
Product Management
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7 MIN READ

How to Measure Product-Market Fit Over Time

If customer adoption is low or it doesn’t drive enough revenue, these could be signs that your feature doesn’t have a good product-market fit.
Product Management
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8 MIN READ

Removing Features From a Product: How to Know When It's Time

When usage is consistently low for 90 days or more, it’s time to look into the reasons why, and maybe consider retiring or improving a feature. Look into the maintenance costs of the feature, its relevance, the importance of the problem it solve
Product Management
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12 MIN READ

How to Find Product-Market Fit Before You Launch a New Feature

Product-market fit is difficult to predict: For SaaS product teams, accurately gauging what target customers want can be more of an art than a science.
Product Validation
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11 MIN READ

How to Create a Scalable Product Validation Testing Process

To build new features into your product, you need multiple developers. Add to that the investment that goes into infrastructure, research
Product Validation
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8 MIN READ

How Our Product Team Uses Cross-Functional Collaboration to Make a Better Product

No matter how much thought we put into product ideation, validation, and development, we’re not the people responsible for selling it, supporting it, or helping customers be successful with it.
Product Validation
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7 MIN READ

3 Stages of the Product Validation Process Where You Need User Feedback

When thinking about a new product feature, you want to make sure it solves an actual problem for your target market and that they’re willing to adopt the new feature. To get there, you have to validate your idea for the new product feature.