Fullstory

Behavioral context

Session context matched by email

Connect UserVoice feedback to Fullstory session context

Link UserVoice ideas and comments to the relevant Fullstory sessions. Compare what a customer says with what they did just before they said it.

Book a demo Read the setup guide

How it connects

Customer feedback

An idea or comment on your portal

Email match

Latest session from the previous 24 hours

Session review

Behavior next to the customer's words

24 hours

Session lookback window

Up to 4

Recent sessions on a user's profile

How users are matched

See what happened before the feedback

Connect feedback to a session

When a customer posts an idea on your portal or widget, or comments on the portal, UserVoice attaches their latest Fullstory session from the previous 24 hours.

Reach sessions from the feedback

Session links appear on the idea and comment in the activity feed.

Review recent activity

A user's detail page shows up to four of their most recent Fullstory sessions.

A good fit for

Teams investigating the behavior behind customer feedback.

Use your customer feedback with Fullstory in AI workflows

Connect Claude, ChatGPT or Codex to UserVoice through the UserVoice MCP. Use your assistant to find the feedback and users worth investigating, then open their linked Fullstory sessions from UserVoice.

See how the UserVoice MCP works

Product managers

Choose which feedback deserves a session review.

Which users gave feedback on the checkout idea, and which accounts are they from?

UX researchers

Build a shortlist of customers to study.

List the users supporting the onboarding checklist idea so I can review their sessions.

Product designers

Read what customers said before you watch what they did.

Summarize the feedback on the onboarding checklist idea in customers' own words.

Connected once, matching automatically

Read the setup guide

Confirm identity and privacy

Coordinate admins in both tools and confirm your email collection and recording practices.

Create a Fullstory API key

In Fullstory Settings → API Keys, create a key and copy it securely.

Connect and test

In Settings → Integrations → FullStory, save the key and check feedback from a user with a recent session.

Common questions

Can we match by user ID?

No. Matching uses the user's email.

Does UserVoice keep the recording?

No. It stores links, and recordings follow your Fullstory retention.

Which session is attached?

The latest session for the user's email in the previous 24 hours.

More integrations

Zendesk

Capture a product request from the ticket sidebar and link it to a UserVoice idea, with the requester attached.

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Salesforce

Bring account status, segments and revenue into UserVoice so you can see the customers behind every request.

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Gainsight

See an account's UserVoice ideas in Customer 360 and capture new feedback during the conversation.

Explore

Connect UserVoice feedback to Fullstory session context

See what happened before the feedback

Connect feedback to a session

Reach sessions from the feedback

Review recent activity

Use your customer feedback with Fullstory in AI workflows

Product managers

UX researchers

Product designers

Connected once, matching automatically

Confirm identity and privacy

Create a Fullstory API key

Connect and test

Common questions

Can we match by user ID?

Does UserVoice keep the recording?

Which session is attached?

Related content

More integrations

Zendesk

Salesforce

Gainsight

Get clear on what matters