Terms of Service

UserVoice Inc. (the "Company") offers UserVoice (the "Service") according to the terms of service declared below. The Company reserves the right to modify these terms without notice. Your continued usage of the Service constitutes your acceptance of these terms, available at http://uservoice.com/tos. Violation of any terms will result in termination of your account. Questions about the Terms of Service may be sent to team@uservoice.com.
Account Terms
  1. The Service is not intended for children under 13. By using the Service, you are representing that you are at least 18, or that you are at least 13 years old and have your parents' permission to use the Service.
  2. The Company can refuse registration or cancel an account in its sole discretion at any time.
  3. You are responsible for using the Service in a private and secure manner. The Company is not liable for any damage or loss due to unauthorized account access resulting from your actions, such as sharing your account password or not logging out of the Service.
  4. You may not register accounts with unauthorized automated methods ("bots").
  5. You may not use the Service for any illegal activity or to violate laws in your jurisdiction.
  6. You may not use the Service to distribute unsolicited email ("spam") or malicious content such as viruses or worms.
  7. You may not exploit the Service to access unauthorized information.
Payments and Subscriptions
  1. The Company will charge a monthly fee based upon your subscription to the Service. Free subscriptions have no monthly fee. The fee is billed for the month in advance, and is entirely non-refundable.
  2. A valid and active credit card is required for non-free subscriptions to the Service. If the Company is unable to bill your credit card for subscription fees, your account's subscription will be automatically downgraded to the free plan.
  3. Upgrades and downgrades to your subscription plan will take effect immediately. The Company will bill your credit card the new subscription fee immediately and on that day of the month every month thereafter while your account is active.
  4. Subscription fees do not include any taxes or duties imposed by taxing authorities, except for United States federal and state taxes. You are responsible for the payment of all unincluded taxes or duties.
  5. The Company is not liable for any damage or loss resulting from downgrading your subscription to the Service.
Modification to Service and Fees
  1. The Company reserves the right to modify, suspend, or discontinue the Service for any reason, with or without notice.
  2. The Company reserves the right to modify any prices of the Service (such as the subscription fees). The Company agrees to provide 30 days notice of any price change, posted to the Service or emailed to all active subscribers.
Cancellation and Termination
  1. You may cancel your subscription at any time by clicking the cancellation link from your account dashboard. This will not delete any of your account data, but will switch you to the free plan and disable administrative access for your account. Should you wish to permanently delete all pages and feedbacks associated with your account, please contact us at team [at] uservoice [dot] com.
  2. You will not incur any further charges once your subscription has been canceled. No credits or refunds will be made for existing or past-due bills.
  3. The Company reserves the right to suspend or terminate your account at any time for any reason, and is not liable for any damage or loss resulting from such suspension or termination.
Copyright, Ownership, and Data Security
  1. The Company owns intellectual property rights to any protectable part of the Service, including but not limited to the design, artwork, functionality, and documentation. You may not copy, modify, or reverse engineer any part of the Service owned by the Company.
  2. Any text, images, or other audiovisual information (collectively, "Content") posted on the Service belongs to the person or company that posted it such Content. You may use any Content posted by you in any other way without restriction. You may only use Content posted by others in the ways described in these Terms of Service.
  3. In order to operate the Service, the Company needs the right to make certain uses of your publicly posted Content. Therefore, when you post Content on the Service, you agree to grant the Company an irrevocable, perpetual, worldwide, royalty-free, fully sublicenseable, non-exclusive license to copy, distribute, publicly display, publicly perform and make derivative works of your Content on the Service and on services affiliated with the Service regardless of the form of media used or of whether such services now exist or are developed in the future. By posting Content to the Service, you hereby represent and warrant that you have the right to post that Content and to grant the foregoing rights to the Company.
  4. The Company reserves the right to remove any Content from the service, at its sole discretion.
  5. The Company is not liable for any damages or losses resulting from the Service transmitting information such as invoices and personal messages over unencrypted networks such as email.
  6. The Company respects the intellectual property of others. It may, in appropriate circumstances and at its discretion, disable and/or terminate the accounts of users who repeatedly infringe others' rights. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide the following information to the Company's copyright agent:
    • an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
    • a description of the copyrighted work or other intellectual property that you claim has been infringed;
    • a description of where the material that you claim is infringing is located on the site;
    • your address, telephone number, and email address;
    • a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
    • a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or are authorized to act on the copyright or intellectual property owner's behalf.
    The Company's agent for notice of claims of copyright or other intellectual property infringement can be reached as follows: 

    By mail:
Copyright Agent
UserVoice, Inc.
845 California Street, #303
 San Francisco, CA 94108
By phone: 415.309.1158
By email: team [at] uservoice [dot] com
User Conduct
  1. The Company has the right, but not the obligation, to remove Content that it determines in its sole discretion to be unlawful, offensive, threatening, libelous, defamatory, obscene or otherwise objectionable, that violates any party's intellectual property, or that is detrimental to the quality or intended spirit of the the Service. The Company also has the right, but not the obligation, to limit or revoke the use privileges of account of anyone who posts such Content.
  2. Examples of unacceptable Content or behavior on the The Company Service include
    • abuse, harassment, threats, flaming or intimidation of any person or organization
    • engaging in or contributing to any illegal activity or activity that violates others' rights
    • use of derogatory, discriminatory or excessively graphic language
    • providing information that is false, misleading or inaccurate
    • hacking or modifying the Company Service or another Web site to falsely imply an association with the Company
    • implying or pretending to be affiliated with a company or organization with which you are not affiliated, or misrepresenting the extent of your affiliation or role with an affiliated company or organization
    • transmitting worms, viruses or harmful software
    • sending spam
    • disclosing personal or proprietary information of another user, person or organization
  3. The Company cannot control all Content posted by third parties to the Service, and does not guarantee the accuracy, integrity or quality of such Content. You understand that by using the Service you may be exposed to Content that you may find offensive, indecent, incorrect or objectionable, and you agree that under no circumstances will the Company be liable in any way for any Content, including any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of your use of any Content. You understand that you must evaluate and bear all risks associated with the use of any Content, including any reliance on the content, integrity, and accuracy of such Content. If you would like to report objectionable materials, you may use the "Flag for review" feature on any topic or reply. Urgent issues can be reported to team [at] uservoice [dot] com.
  4. Use of the Service is also governed by our Privacy Policy, a copy of which is currently located at http://uservoice.com/privacypolicy
General Conditions
  1. The Service is provided "as is" and "as available". You assume complete responsibility and risk for your use of the service. The Company does not warrant that (i) the Service will meet your requirements, (ii) you will be satisfied with the Service, (iii) you will at all times be able to use the Service, (iv) the Service will be without errors, (v) or that any errors will be corrected.
  2. The Company is not responsible for any damages or loss resulting from your use of the Service.
  3. Any abuse or threatened abuse of other users of the Service or of Company personnel will result in immediate account termination.
  4. Any failure of the Company to enforce or exercise a right provided in these terms is not a waiver of that right.
  5. Should any provision of these terms be found invalid or unenforceable, the remaining terms shall still apply.
  6. This Terms of Service constitutes the entire agreements between you and the Company and supersedes any and all previous agreements, written or oral, between you and the Company, including previous versions of the Terms of Service.